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The Effect of Royal Jordanian Airline Service Quality on Passengers' Satisfaction · Study

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ArticleThe Effect of Royal Jordanian Airline Service Quality on Passengers' Satisfaction

Ashraf Jahmani2017

OA

Articlediamond2017

The Effect of Royal Jordanian Airline Service Quality on Passengers' Satisfaction

21 citations·0/0 files stored·International Journal of Business and Society

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Aviation Industry Analysis and Trends

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References

1996The Behavioral Consequences of Service Quality 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1996Services Marketing: Integrating Customer Focus Across the Firm 1988Models of Consumer Satisfaction Formation: An Extension 1993Customer satisfaction, customer retention, and market share 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model

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2019The Impact of Foreign Flight Attendants’ Service Quality on Behavioral Intention Toward Their Home Country—Applied SERVPERF Model

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Year2017

Typearticle

Published2017-01-01

VenueInternational Journal of Business and Society

ISSN-L1511-6670

Languageen

Citations21

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2901535114

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