References

• 1996The Behavioral Consequences of Service Quality12,400 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
• 1988Models of Consumer Satisfaction Formation: An Extension2,252 cited
• 1993Customer satisfaction, customer retention, and market share2,151 cited
• 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study816 cited
• 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model645 cited
• 2001The perceived service quality concept – a mistake?535 cited
• 1993Service Quality and Customer Loyalty in the Commercial Airline Industry516 cited
• 2007Satisfaction Strength and Customer Loyalty359 cited
• 2010Customer satisfaction using low cost carriers251 cited
• 2014Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach196 cited
• 2009Airline customer satisfaction and loyalty: impact of in-flight service quality