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The role of customer readiness and participation in non-technology-based service delivery
16 references·1 citing·45 second hop
The role of customer readiness and participation in non-technology-based service delivery (2018)The role of customer readiness and partic…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Principles and practice in reporting structural equation analyses. 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(1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Simultaneous Factor Analysis in Several Populations (1971)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Consistent Partial Least Squares Path Modeling1 (2015)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Partial Least Squares Structural Equation Modeling (2021)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2002Principles and practice in reporting structural equation analyses.4,769 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory4,516 cited
  • 2000Technology Readiness Index (Tri)3,515 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory2,313 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue2,303 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,999 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited

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  • 1988Structural Equation Modeling with LISREL1,867 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,822 cited
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    • 2021Research on Enterprise Digital Innovation, Consumer Digital Technology Readiness and Purchase Intention4 cited