References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
• 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
• 2001The boundaries of strategic corporate social responsibility1,357 cited
• 1997Customer voluntary performance: Customers as partners in service delivery1,338 cited
• 1999Commercial Friendships: Service Provider-Client Relationships in Context1,200 cited
• 1977The Impact of Physically Attractive Models on Advertising Evaluations1,017 cited
• 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services899 cited
• 2002The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?721 cited
• 2011The challenges of Islamic branding: navigating emotions and halal503 cited
• 1990Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories479 cited
• 2011How does corporate social responsibility create value for consumers?409 cited
• 2009Fear, guilt, and shame appeals in social marketing