Article2018

Supervisor support and turnover in hotels

Susan Elizabeth Gordon · Chun-Hung Hugo Tang · Jonathon Day · Howard Adler

138 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Psychological Well-being and Life Satisfaction

Abstract

Purpose This paper aims to examine whether employee subjective well-being acts as a mediator in the relationship between perceived supervisor support and turnover intention within the context of select-service hotels. Design/methodology/approach The sample included hourly employees in select-service hotels in the Midwest USA. The significance of the relationships was assessed using regression, and both the Sobel test and bootstrapping methods were performed to test the mediating effect of subjective well-being on the relationship between perceived supervisor support and turnover intention. Findings The results confirm subjective well-being acted as a partial mediator in the relationship between supervisor support and turnover intention. Employees who perceive higher levels of support from their supervisors are less likely to leave their organizations. At the same time, supervisor support also positively affects subjective well-being, which reduces turnover intention. Practical implications Actions by supervisors’ impact the well-being of their employees, which in turn may influence whether an employee stays with the organization. Organizations could use management training and employee feedback on supervisor support to improve employee support mechanisms. Organizations should also pay attention to improving employee subjective well-being beyond the work place. Improving the well-being of employees and supporting employees can help reduce turnover and may increase employee satisfaction, guest satisfaction and profits. Originality/value This study is the first to show that subjective well-being mediates the relationship between supervisor support and turnover intention; and one of the few within the hospitality context to examine the constructs of subjective well-being, supervisor support and turnover together.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2001On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being 2002Perceived organizational support: A review of the literature.2017Perceived Organizational Support 2015Common methods variance detection in business research 2002Optimizing well-being: The empirical encounter of two traditions.2002Perceived supervisor support: Contributions to perceived organizational support and employee retention.2008Work engagement: An emerging concept in occupational health psychology

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2019Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement 2020Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being 2020Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention 2019Well-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employees

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