SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Dynamic quality and pricing decisions in customer-intensive service systems with online reviews
16 references·9 citing·46 second hop
Dynamic quality and pricing decisions in customer-intensive service systems with online reviews (2018)Dynamic quality and pricing decisions in …Quality and Pricing Decisions in a Market with Consumer Information Sharing (2018)Quality and Pricing Decisions…Rational Queueing (2016)Rational QueueingPredicting consumer product demands via Big Data: the roles of online promotional marketing and online reviews (2015)Predicting consumer product d…Decomposing the effects of online customer reviews on brand, price, and product attributes (2015)Decomposing the effects of on…Promotional Marketing or Word-of-Mouth? Evidence from Online Restaurant Reviews (2013)Promotional Marketing or Word…Optimal inventory policy for a perishable item with demand function sensitive to price and time (2013)Optimal inventory policy for …Online Product Reviews: Implications for Retailers and Competing Manufacturers (2012)Online Product Reviews: Impli…Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Quality–Speed Conundrum: Trad…Pricing, Frills, and Customer Ratings (2010)Pricing, Frills, and Customer…Queuing for Expert Services (2008)Queuing for Expert ServicesCall Center Outsourcing Contracts Under Information Asymmetry (2008)Call Center Outsourcing Contr…Operations Systems with Discretionary Task Completion (2007)Operations Systems with Discr…A New Product Growth for Model Consumer Durables (2004)A New Product Growth for Mode…Optimal strategies for general price-quality decision models of new products with learning production costs (1996)Optimal strategies for genera…Disappointment and Dynamic Consistency in Choice under Uncertainty (1986)Disappointment and Dynamic Co…A New Product Growth for Model Consumer Durables (1969)A New Product Growth for Mode…The influence of online customer reviews on two-stage product strategy in a competitive market (2023)The influence of online custo…Influence of Online Reviews on the Dynamics of Product Quality and Pricing in a Competitive Market (2023)Influence of Online Reviews o…Towards product evolution: from the perspective of user knowledge (2022)Towards product evolution: fr…Pricing and quality decisions with conspicuous consumers (2022)Pricing and quality decisions…Optimizing payment schemes in a decentralized supply chain: A Stackelberg game with quality investment and bank credit (2022)Optimizing payment schemes in…Dynamic pricing for online information services considering service duration and quality level (2022)Dynamic pricing for online in…Sales price and service level on a dedicated online service platform: The dynamics under competing reference quality (2021)Sales price and service level…Distribution channel and licensing strategy choice considering consumer online reviews in a closed-loop supply chain (2021)Distribution channel and lice…Optimal Strategies of Product Price, Quality, and Corporate Environmental Responsibility (2019)Optimal Strategies of Product…Le Comportement de l'Homme Rationnel devant le Risque: Critique des Postulats et Axiomes de l'Ecole Americaine (1953)The Framing of Decisions and the Psychology of Choice (1981)Prospect theory: An analysis of decision under risk (1988)Handbook of Emotions (1993)Emotion, cognition, and decision making (2000)Reference Points and Effort Provision (2011)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns (2016)Tourists’ willingness to pay for an accommodation: The effect of eWOM and internal reference price (2016)Do customer reviews drive purchase decisions? The moderating roles of review exposure and price (2017)The Logic of Collective Action (1965)The Logic of Collective Action: Public Goods and the Theory of Groups. (1966)Reengineering the corporation: A manifesto for business revolution (1993)Team Scaffolds: How Mesolevel Structures Enable Role-Based Coordination in Temporary Groups (2014)When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity (2014)The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment (2018)The Regulation of Queue Size by Levying Tolls (1969)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)On-Demand Service Platforms (2016)Game Theory and Information Economics (2018)Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)Diffusion of Innovations (1963)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)Diffusion of Innovations 1 (2019)The Strength of Weak Ties (1973)Understanding Attitudes and Predicting Social Behavior (1980)Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions (2019)Understanding User-Generated Content and Customer Engagement on Facebook Business Pages (2019)Effects of information quality on information adoption on social media review platforms: moderating role of perceived risk (2021)Price Competition in a Channel Structure with a Common Retailer (1991)Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents (2014)Competitive Strategies for Brick-and-Mortar Stores to Counter “Showrooming” (2017)Platform or Wholesale? A Strategic Tool for Online Retailers to Benefit from Third-Party Information1 (2017)What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)Twitter mood predicts the stock market (2011)Give Away Your Digital Services (2017)Big Data in Forecasting Research: A Literature Review (2021)Platform Operations in the Industry 4.0 Era: Recent Advances and the 3As Framework (2022)Food Delivery Service and Restaurant: Friend or Foe? (2019)Labor Welfare in On-Demand Service Platforms (2021)Electronic word-of-mouth in hospitality and tourism management (2007)What Makes Online Content Viral? (2011)
this work references cited by second hop

References

  • 1969A New Product Growth for Model Consumer Durables5,999 cited
  • 2004A New Product Growth for Model Consumer Durables2,413 cited
  • 1986Disappointment and Dynamic Consistency in Choice under Uncertainty859 cited
  • 2012Online Product Reviews: Implications for Retailers and Competing Manufacturers400 cited
  • 2013Promotional Marketing or Word-of-Mouth? Evidence from Online Restaurant Reviews301 cited
  • 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
  • 2016Rational Queueing256 cited
  • 2015Decomposing the effects of online customer reviews on brand, price, and product attributes229 cited
  • 2015Predicting consumer product demands via Big Data: the roles of online promotional marketing and online reviews226 cited
  • 2007Operations Systems with Discretionary Task Completion181 cited
  • 2013Optimal inventory policy for a perishable item with demand function sensitive to price and time174 cited
  • 2018Quality and Pricing Decisions in a Market with Consumer Information Sharing165 cited
  • 2010Pricing, Frills, and Customer Ratings150 cited
  • 2008Call Center Outsourcing Contracts Under Information Asymmetry116 cited
  • 1996Optimal strategies for general price-quality decision models of new products with learning production costs

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

110 cited
  • 2008Queuing for Expert Services93 cited
  • Cited by

    • 2021Distribution channel and licensing strategy choice considering consumer online reviews in a closed-loop supply chain50 cited
    • 2022Optimizing payment schemes in a decentralized supply chain: A Stackelberg game with quality investment and bank credit35 cited
    • 2019Optimal Strategies of Product Price, Quality, and Corporate Environmental Responsibility20 cited
    • 2022Dynamic pricing for online information services considering service duration and quality level19 cited
    • 2021Sales price and service level on a dedicated online service platform: The dynamics under competing reference quality16 cited
    • 2023The influence of online customer reviews on two-stage product strategy in a competitive market13 cited
    • 2023Influence of Online Reviews on the Dynamics of Product Quality and Pricing in a Competitive Market12 cited
    • 2022Pricing and quality decisions with conspicuous consumers12 cited
    • 2022Towards product evolution: from the perspective of user knowledge9 cited