References

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• 2010The quality of service desired by public transport users662 cited
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• 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
• 2008Access to railway stations and its potential in increasing rail use374 cited
• 2010Modelling user perception of bus transit quality340 cited
• 2007The access journey to the railway station and its role in passengers’ satisfaction with rail travel312 cited
• 2003Performance-based quality contracts in bus service provision139 cited
• 2015Index numbers for monitoring transit service quality95 cited
• 2003Keeping Up with the Joneses: Radial vs. Multidestinational Transit in Decentralizing Regions61 cited
• 2002Characteristics of Bus Rapid Transit Projects: An Overview54 cited
• 2013Exploring Comparative Ridership Drivers of Bus Rapid Transit and Light Rail Transit Routes51 cited
• 2014Modal image: candidate drivers of preference differences for BRT and LRT34 cited
• 2014Assessing Bus Rapid Transit system performance in Australasia29 cited
• 2016