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The Effect of Perceived Waiting Time on Customer’s Satisfaction: A Focus on Fast Food Restaurant
14 references·2 citing·46 second hop
The Effect of Perceived Waiting Time on Customer’s Satisfaction: A Focus on Fast Food Restaurant (2018)The Effect of Perceived Waiting Time on C…Factors Affecting Customers Satisfaction in Restaurants Industry in Pakistan (2014)Factors Affecting Customers S…Reducing Customer Wait Time at a Fast Food Restaurant on Campus (2012)Reducing Customer Wait Time a…Making sense of Cronbach's alpha (2011)Making sense of Cronbach's al…Consumers’ purchase intentions in fast food restaurants: an empirical study on undergraduate students (2011)Consumers’ purchase intention…CONSUMERS' PREFERENCE AND CONSUMPTION TOWARDS FAST FOOD: EVIDENCES FROM MALAYSIA (2011)CONSUMERS' PREFERENCE AND CON…Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)Exploratory Factor Analysis: …A framework for evaluating the customer wait experience (2010)A framework for evaluating th…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Principles of Food, Beverage and Labor Cost Controls (1999)Principles of Food, Beverage …Managing perceptions of waiting times in service queues (1996)Managing perceptions of waiti…Factor analysis in the development and refinement of clinical assessment instruments. (1995)Factor analysis in the develo…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Factors Influencing Consumers’ Continuance Usage Intention towards Food Delivery Application: A Case Study in Kuang, Selangor, Malaysia (2023)Factors Influencing Consumers…A Study on Customer Satisfaction Towards Ambiance, Service and Food Quality in Kentucky Fried Chicken (KFC), Petaling Jaya (2020)A Study on Customer Satisfact…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Understanding Attitudes and Predicting Social Behavior (1980)Comparative fit indexes in structural models. 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(1980)Alternative Ways of Assessing Model Fit (1992)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Quality criteria were proposed for measurement properties of health status questionnaires (2006)Coefficient Alpha and the Internal Structure of Tests (1951)Scale Development : Theory and Applications (1991)What is coefficient alpha? An examination of theory and applications. (1993)Enhancing Student Engagement Using the Flipped Classroom (2014)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)Development and initial validation of the COVID Stress Scales (2020)The Application of Electronic Computers to Factor Analysis (1960)The Scree Test For The Number Of Factors (1966)El análisis factorial exploratorio de los ítems: una guía práctica, revisada y actualizada (2014)Applied Psychometrics: Sample Size and Sample Power Considerations in Factor Analysis (EFA, CFA) and SEM in General (2018)Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis (2020)Digital transforming capability and performance: a microfoundational perspective (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Leaving home: brand purchase influences on young adults (1998)Consumer perception about fast food in India: an exploratory study (2007)Driving customer loyalty in the Malaysian fast food industry (2019)Household Debt and Household Spending Behavior: Evidence from Malaysia (2020)Examining the Influencing Factors of Consumer Purchase Intention toward Fast Food with Health Concerns as a Moderator (2021)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2011Making sense of Cronbach's alpha16,377 cited
  • 1995Factor analysis in the development and refinement of clinical assessment instruments.3,986 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2010Exploratory Factor Analysis: A Five-Step Guide for Novices2,968 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,863 cited
  • 1996Managing perceptions of waiting times in service queues133 cited
  • 2010A framework for evaluating the customer wait experience97 cited
  • 2011CONSUMERS' PREFERENCE AND CONSUMPTION TOWARDS FAST FOOD: EVIDENCES FROM MALAYSIA54 cited
  • 1999Principles of Food, Beverage and Labor Cost Controls52 cited
  • 2014Factors Affecting Customers Satisfaction in Restaurants Industry in Pakistan42 cited
  • 2011Consumers’ purchase intentions in fast food restaurants: an empirical study on undergraduate students25 cited
  • 2012Reducing Customer Wait Time at a Fast Food Restaurant on Campus17 cited

Cited by

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2020
A Study on Customer Satisfaction Towards Ambiance, Service and Food Quality in Kentucky Fried Chicken (KFC), Petaling Jaya
15 cited
  • 2023Factors Influencing Consumers’ Continuance Usage Intention towards Food Delivery Application: A Case Study in Kuang, Selangor, Malaysia4 cited