SZodixStudyAcademic Library
DashboardShelvesOpen accessMy libraryInboxNotesWriteLearnAlerts
More
Ask your libraryNotificationsQuick citeReview
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Family Business Owner as a Central Figure in Customer Relationship Management
16 references·0 citing·49 second hopsampled
Family Business Owner as a Central Figure in Customer Relationship Management (2018)Family Business Owner as a Central Figure…Family Businesses Transitioning to a Circular Economy Model: The Case of “Mercadona” (2018)Family Businesses Transitioni…The myth of the stay-at-home family firm: How family-managed SMEs can overcome their internationalization limitations (2017)The myth of the stay-at-home …To Be or Not to Be: How Family Firms Manage Family and Commercial Logics in Succession (2015)To Be or Not to Be: How Famil…Strategic Marketing Planning (2012)Strategic Marketing PlanningTrends in family business research (2011)Trends in family business res…The internationalization of family businesses: A review of extant research (2010)The internationalization of f…Strategic relationships between boundary-spanning functions: Aligning customer relationship management with supplier relationship management (2009)Strategic relationships betwe…Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction (2009)Consumer loyalty to family ve…A Resource-Based View and Market Orientation Theory Examination of the Role of “Familiness” in Family Business Success (2007)A Resource-Based View and Mar…Trends and Directions in the Development of a Strategic Management Theory of the Family Firm (2005)Trends and Directions in the …Family ownership and firm performance: Empirical evidence from Western European corporations (2005)Family ownership and firm per…Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices* (2005)Customer Relationship Managem…Customer Relationship Management (2004)Customer Relationship Managem…Understanding customer relationship management (CRM) (2003)Understanding customer relati…A Resource-Based Framework for Assessing the Strategic Advantages of Family Firms (1999)A Resource-Based Framework fo…Competitive positioning and the resource-based view of the firm (1998)Competitive positioning and t…Reengineering the Corporation (1993)Reengineering the corporation: A manifesto for business revolution (1993)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)Customer relationship management: Finding value drivers (2006)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)A resource‐based view of the firm (1984)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Innovation in family and non-family SMEs: an exploratory analysis (2013)Entrepreneurship and Family Firm Research: A Bibliometric Analysis of An Emerging Field (2015)Zeitgeist or chameleon? A quantitative analysis of CSR definitions (2016)Firm Resources and Sustained Competitive Advantage (1991)Strategic Marketing and the Resource Based View of the Firm (1999)Firm resources and sustained competitive advantage (2004)The effects of social capital and organizational innovativeness in different institutional contexts (2008)Best-Worst Scaling: Theory, Methods and Applications (2015)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)International business competence and the contemporary firm (2008)Network ties in the international opportunity recognition of family SMEs (2010)Internationalization of Family–Controlled Firms: A Study of the Effects of External Involvement in Governance (2012)Separation of Ownership and Control (1983)A Survey of Corporate Governance (1997)Law and Finance (1998)The Effect of Family Control on Firm Value and Performance: Evidence from Continental Europe (2006)Do Family Firms Have Better Reputations Than Non‐Family Firms? An Integration of Socioemotional Wealth and Social Identity Theories (2013)Does the presence of independent and female directors impact firm performance? A multi-country study of board diversity (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Governance and Trust in Family Firms: An Introduction (2010)Exploring the effect of distinct family firm reputation on consumers’ preferences (2013)Family Business Growth Around the World (2020)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Examining the “Family Effect” on Firm Performance (2006)Toward a Theory of Familiness: A Social Capital Perspective (2008)Family Involvement, Family Influence, and Family–Centered Non–Economic Goals in Small Firms (2010)Foundations of social theory (1990)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Riding the waves of family firm internationalization: A systematic literature review, integrative framework, and research agenda (2020)Dealing with dynamic endogeneity in international business research (2021)Family firm internationalization: Past research and an agenda for the future (2021)Social networking relationships, firm‐specific managerial experience and firm performance in a transition economy: A comparative analysis of family owned and nonfamily firms (2012)Familiness and Innovation: Resource Bundling as the Missing Link (2013)Capturing the Familiness of Family Businesses: Development of the Family Influence Familiness Scale (FIFS) (2016)An Overview of the Field of Family Business Studies: Current Status and Directions for the Future (2004)Corporate Governance and Competitive Advantage in Family–Controlled Firms (2005)The Development of Organizational Social Capital: Attributes of Family Firms* (2007)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1999A Resource-Based Framework for Assessing the Strategic Advantages of Family Firms2,192 cited
  • 2005Trends and Directions in the Development of a Strategic Management Theory of the Family Firm1,419 cited
  • 2003Understanding customer relationship management (CRM)1,228 cited
  • 2005Family ownership and firm performance: Empirical evidence from Western European corporations1,092 cited
  • 2010The internationalization of family businesses: A review of extant research353 cited
  • 1998Competitive positioning and the resource-based view of the firm324 cited
  • 2011Trends in family business research316 cited
  • 2007A Resource-Based View and Market Orientation Theory Examination of the Role of “Familiness” in Family Business Success279 cited
  • 2009Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction240 cited
  • 2017The myth of the stay-at-home family firm: How family-managed SMEs can overcome their internationalization limitations226 cited
  • 2004Customer Relationship Management204 cited
  • 2005Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices*198 cited
  • 2009Strategic relationships between boundary-spanning functions: Aligning customer relationship management with supplier relationship management176 cited
  • 2015To Be or Not to Be: How Family Firms Manage Family and Commercial Logics in Succession

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

139 cited
  • 2018Family Businesses Transitioning to a Circular Economy Model: The Case of “Mercadona”111 cited
  • 2012Strategic Marketing Planning90 cited
  • Cited by

    No citing works inside the corpus for this window.