SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service Quality in Public Transport Services of the Provicial Intercity Transportation (AKDP) in East Java Indonesia
7 references·1 citing·37 second hop
Service Quality in Public Transport Services of the Provicial Intercity Transportation (AKDP) in East Java Indonesia (2018)Service Quality in Public Transport Servi…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Neural networks for analyzing service quality in public transportation (2014)Neural networks for analyzing…Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014)Identifying public preference…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …An empirical investigation of Islamic banking in Pakistan based on perception of service quality (2010)An empirical investigation of…Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology (2008)Understanding how technology …Consumer behavior and marketing action (1981)Consumer behavior and marketi…Analysis of Muslim Customer Loyalty Shopping for Fashion in the Traditional Inpres I Market in Kisaran (2021)Analysis of Muslim Customer L…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Quality attributes of public transport that attract car users: A research review (2012)Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions (2015)Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques (2018)How and where is artificial intelligence in the public sector going? A literature review and research agenda (2019)The Analytic Hierarchy Process (1985)Application of multi-criteria decision making to sustainable energy planning—A review (2004)The Analytic Hierarchy Process (2011)Investigating carbon footprint reduction potential of public transportation in United States: A system dynamics approach (2016)Determinants of low-carbon transport mode adoption: systematic review of reviews (2020)State-of-the-art review on multi-criteria decision-making in the transport sector (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equations with Latent Variables (1989)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Public Transport Accessibility: A Literature Review (2018)Refinement and reassessment of the SERVQUAL scale. (1991)Perception of Nigerian Muslim account holders in conventional banks toward Islamic banking products (2014)Value co-destruction between customers and frontline employees (2015)A Rasch analysis of the community’s preference for different attributes of Islamic banks in Indonesia (2018)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Impact of Online Reverse Auction Design on Buyer–Supplier Relationships (2006)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)In Automatic We Trust: Investigating the Impact of Trust, Control, Personality Characteristics, and Extrinsic and Intrinsic Motivations on the Acceptance of Autonomous Vehicles (2019)Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan (2003)Perilaku Konsumen ; Pendekatan Praktis disertai Himpunan Jurnal Penelitian (2013)Prinsip Prinsip Pemasaran (2015)Peran Ekonomi Kreatif terhadap Penyerapan Tenaga Kerja dan Peningkatan Pendapatan Pelaku Industri Kreatif Dalam Perspektif Ekonomi Islam di Kota Medan (2023)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Commitment-Trust Theory of Relationship Marketing (1994)A model of destination image formation (1999)
this work references cited by second hop

References

  • 1981Consumer behavior and marketing action1,396 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
  • 2008Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology246 cited
  • 2014Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi187 cited
  • 2014Neural networks for analyzing service quality in public transportation111 cited
  • 2010An empirical investigation of Islamic banking in Pakistan based on perception of service quality89 cited

Cited by

  • 2021Analysis of Muslim Customer Loyalty Shopping for Fashion in the Traditional Inpres I Market in Kisaran11 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work