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Relationships between system quality, service quality, and customer satisfaction

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
1992A power primer.42,571 cited
2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2004E-S-QUAL3,962 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
2006A meta-analysis of the technology acceptance model2,903 cited
2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited

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1999

Are Individual Differences Germane to the Acceptance of New Information Technologies?

2,105 cited

1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited

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