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Why Hospitals Need Service Design
5 references·2 citing·26 second hop
Why Hospitals Need Service Design (2018)Why Hospitals Need Service DesignExperience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Experience-based Co-design an…Service Design: From Insight to Implementation (2013)Service Design: From Insight …Designing for Service as One Way of Designing Services (2011)Designing for Service as One …Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation (2010)Service Design and Healthcare…Visualtiles: Communication tools for (service) design (2009)Visualtiles: Communication to…A Systemic Review on the Adoption of Service Design Practices to Improve the Quality of User Experience and Organization in the Healthcare Environment (2024)A Systemic Review on the Adop…Service design in the healthcare space with a special focus on non-clinical service departments: A synthesis and future directions (2021)Service design in the healthc…Discipline and Punish: The Birth of the Prison. (1978)Power/Knowledge: Selected Interviews and Other Writings 1972-1977 (1980)Discipline and Punish: The Birth of the Prison. (1996)Power dynamics and collaborative mechanisms in co-production and co-design processes (2017)The Promise of Co‐Design for Public Policy (2018)Co-design: from expert- to user-driven ideas in public service design (2019)Dilemmas in a general theory of planning (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Technology Innovation Management Review (2012)Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development (2017)Upframing Service Design and Innovation for Research Impact (2017)The service concept: the missing link in service design research? (2002)Service Design for Experience-Centric Services (2009)Service Research Priorities in a Rapidly Changing Context (2015)A Proposed Model for New Service Development (1989)Publication patterns’ changes due to the COVID-19 pandemic: a longitudinal and short-term scientometric analysis (2021)Stakeholder Engagement for Service Design: How service designers identify and communicate insights (2013)A designerly way of analyzing the customer experience (2018)Service design visualization tools for supporting servitization in a machine tool manufacturer (2018)The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics (2015)Improving service quality through customer journey analysis (2016)Service Logic Business Model Canvas (2018)Empirically derived user attributes for the design of home healthcare technologies (2015)Understanding the Influence of the Co-Design Process on Well-Being (2016)Matching gerontechnologies to independent-living seniors’ individual needs: development of the GTM tool (2019)
this work references cited by second hop

References

  • 2015Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector647 cited
  • 2011Designing for Service as One Way of Designing Services272 cited
  • 2013Service Design: From Insight to Implementation225 cited
  • 2009Visualtiles: Communication tools for (service) design49 cited
  • 2010Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation37 cited

Cited by

  • 2021Service design in the healthcare space with a special focus on non-clinical service departments: A synthesis and future directions9 cited
  • 2024A Systemic Review on the Adoption of Service Design Practices to Improve the Quality of User Experience and Organization in the Healthcare Environment7 cited

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