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Factors Affecting Purchase Intentions in Generation Y: An Empirical Evidence from Fast Food Industry in Malaysia
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited
  • 2007The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants640 cited
  • 2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
  • 2011Which is more important in Internet shopping, perceived price or trust?559 cited
  • 2003Situational price sensitivity: the role of consumption occasion, social context and income468 cited
  • 2001Emotional Bonding and Restaurant Loyalty401 cited
  • 2007Consumer perception about fast food in India: an exploratory study241 cited
  • 2002TANGSERV219 cited
  • 2012Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value168 cited
  • 2008RETRACTED ARTICLE: Influence of restaurants' physical environments on emotion and behavioral intention

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134 cited

Cited by

  • 2023The Effect of Using Augmented Reality Technology in Takeaway Food Packaging to Improve Young Consumers’ Negative Evaluations53 cited
  • 2024Investigating consumers’ perceived benefits and risks of meal-kit delivery service27 cited
  • 2022Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic23 cited
  • 2023Demystifying the Relationship between Restaurant Innovativeness, Customer Engagement, and Customer Willingness to Pay a Higher Price17 cited
  • 2021Purchasing Intentions toward Fast Food: The Mediating Role of Consumer Attitudes toward Fast Food16 cited
  • 2023The Perception of Food Quality and Food Value among the Purchasing Intentions of Street Foods in the Capital of the Philippines16 cited
  • 2023Fast Food Industry Investigation: The Role of Brand Attitude and Brand Loyalty on Purchase Intentions in Generation Z based on Theory of Reasoned Action15 cited
  • 2022Implementing Online Product Reviews and Muslim Fashion Innovation for Resilience during the New Normal in Indonesia13 cited
  • 2021Consumer Attitude and their Purchase Intention: A Review of Literature12 cited
  • 2020FACTORS AFFECTING FROZEN FOOD PURCHASE INTENTION DURING THE COVID-19 OUTBREAKIN INDONESIA (CASE OF GREATER JAKARTA)11 cited
  • 2019Employee Turnover in the Fast Food Restaurants: Investigating the Role of Human Resource Management Practices1 cited