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An Assessment of the Impact of Employee Satisfaction on Customer Satisfaction in Hotel Enterprises
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An Assessment of the Impact of Employee Satisfaction on Customer Satisfaction in Hotel Enterprises (2018)An Assessment of the Impact of Employee S…Job satisfaction research in the field of hospitality and tourism (2018)Job satisfaction research in …A comparative study of the job perceptions of hospitality and tourism staff in China (2016)A comparative study of the jo…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…The relationship between employee satisfaction and customer satisfaction (2012)The relationship between empl…Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Employee satisfaction, custom…Investigating the relationship between employee satisfaction and guest satisfaction (2000)Investigating the relationshi…Customer satisfaction and its measurement in hospitality enterprises (1999)Customer satisfaction and its…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualization and Operationalization of Destination Image (2007)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Principles and Practice of Structural Equation Modeling (1998)Corporate social responsibility and firm financial performance (2017)Managing sustainability—Does the integration of environmental, social and governance key performance indicators in the internal management systems contribute to companies' environmental, social and governance performance? (2022)The Nature of Managerial Work (2024)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Testing Structural Equation Models. (1994)High-performance work practices and hotel employee performance: The mediation of work engagement (2012)The business value of online consumer reviews and management response to hotel performance (2014)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. (1969)What is job satisfaction? (1969)The Motivation to Work (2017)A systematic review of research on abusive supervision in hospitality and tourism (2020)Green HRM and psychological safety: how transformational leadership drives follower’s job satisfaction (2020)Hospitality workers’ COVID-19 risk perception and depression: A contingent model based on transactional theory of stress model (2021)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Destination Competitiveness: Determinants and Indicators (2003)Social Media in Tourism and Hospitality: A Literature Review (2013)A model of work-family dynamics of hotel managers (2007)The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction (2009)Social media review rating versus traditional customer satisfaction (2017)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
this work references cited by second hop

References

  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 2008Employee satisfaction, customer satisfaction, and financial performance: An empirical examination754 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises670 cited
  • 2018Job satisfaction research in the field of hospitality and tourism204 cited
  • 2000Investigating the relationship between employee satisfaction and guest satisfaction146 cited
  • 2012The relationship between employee satisfaction and customer satisfaction121 cited
  • 2016A comparative study of the job perceptions of hospitality and tourism staff in China2 cited

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