Hospitality Retail Management: A Unit Manager's Guide

Conrad Lashley

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Hospitality and Tourism Education Management and Organizational Practices Business and Management Studies

Abstract

Hospitality services management Empowering unit management Team leadership and motivation Working with people Staff retention and turnover Staff recruitment and selection Employee development and training Managing service quality Time management and activity planning Control and operating profit management Food and beverage cost management Labour cost management Sales generation and marketing Preparing a unit business plan Quick service restaurants - case study

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2013Exploring the antecedents of intentions to leave the job: The case of luxury hotel staff 2015Investigating Factors that Influence Employees’ Turnover Intention: A Review of Existing Empirical Works 2016The influence of restaurant co-workers’ perceived warmth and competence on employees’ turnover intentions: The mediating role of job attitudes 2015Staff turnover in hotels: Exploring the quadratic and linear relationships 2002Employee induction in licensed retail organisations 2025Emerging sustainability themes in the hospitality sector: A bibliometric analysis 2004A new landlord? A study of the changing demands on the UK public house manager 2015Interaction in research and the importance of exercising hospitality within the academic environment

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