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ArticleDo travelers trust intelligent service robots?

Iis P. Tussyadiah2020

Article2020

Do travelers trust intelligent service robots?

Iis P. Tussyadiah · F. Zach · Jianxi Wang

372 citations·0/0 files stored·Annals of Tourism Research

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AI in Service Interactions Technology Adoption and User Behaviour Social Robot Interaction and HRI

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References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1988Structural equation modeling in practice: A review and recommended two-step approach.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1994The Commitment-Trust Theory of Relationship Marketing 1995An Integrative Model Of Organizational Trust 2004Trust in Automation: Designing for Appropriate Reliance

Cited by

2020Human Trust in Artificial Intelligence: Review of Empirical Research 2020Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure 2022Service robots: Applying social exchange theory to better understand human–robot interactions 2020Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success

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Year2020

Typearticle

Published2020-02-21

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations372

Files0 public / 0

ShelfAI in Service Interactions

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doi10.1016/j.annals.2020.102886

openalex_workW2909770671

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2020

Multifaceted trust in tourism service robots

2021Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

2023Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture