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Do travelers trust intelligent service robots?
16 references·7 citing·31 second hop
Do travelers trust intelligent service robots? (2020)Do travelers trust intelligent service ro…Trust in Automation: Designing for Appropriate Reliance (2004)Trust in Automation: Designin…Building Effective Online Marketplaces with Institution-Based Trust (2004)Building Effective Online Mar…A survey of socially interactive robots (2003)A survey of socially interact…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Initial Trust Formation in New Organizational Relationships (1998)Initial Trust Formation in Ne…A Model of the Antecedents of Perceived Ease of Use: Development and Test (1996)A Model of the Antecedents of…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Trust and Power (1979)Trust and PowerBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…A new scale for the measurement of interpersonal trust1 (1967)A new scale for the measureme…Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture (2023)Customers’ acceptance of arti…Service robots: Applying social exchange theory to better understand human–robot interactions (2022)Service robots: Applying soci…Using the social exchange theory to explore the employee-organization relationship in the hospitality industry (2021)Using the social exchange the…Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success (2020)Robots or frontline employees…Multifaceted trust in tourism service robots (2020)Multifaceted trust in tourism…Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Human Trust in Artificial Int…Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure (2020)Does a cute artificial intell…Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Attitudes and Predicting Social Behavior (1980)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction (2011)Trust in Automation (2014)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models26,283 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1995An Integrative Model Of Organizational Trust22,324 cited
  • 2004Trust in Automation: Designing for Appropriate Reliance6,548 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,687 cited
  • 1996A Model of the Antecedents of Perceived Ease of Use: Development and Test3,854 cited
  • 1967A new scale for the measurement of interpersonal trust13,688 cited
  • 1998Initial Trust Formation in New Organizational Relationships3,681 cited
  • 2003A survey of socially interactive robots3,336 cited
  • 1979Trust and Power3,067 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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2,929 cited
  • 2004Building Effective Online Marketplaces with Institution-Based Trust2,595 cited
  • Cited by

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    • 2020Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure369 cited
    • 2022Service robots: Applying social exchange theory to better understand human–robot interactions351 cited
    • 2020Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success341 cited
    • 2020Multifaceted trust in tourism service robots324 cited
    • 2021Using the social exchange theory to explore the employee-organization relationship in the hospitality industry316 cited
    • 2023Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture311 cited