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The influence of identity-driven customer engagement on purchase intention
16 references·16 citing·39 second hopsampled
The influence of identity-driven customer engagement on purchase intention (2019)The influence of identity-driven customer…Customer Engagement (2011)Customer EngagementCustomer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Social Exchange Theory (2006)Social Exchange TheoryConsumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Brand Community (2001)Brand CommunityCutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Organizational Images and Member Identification (1994)Organizational Images and Mem…Social Identity Theory and the Organization (1989)Social Identity Theory and th…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Differentiation between social groups: Studies in the social psychology of intergroup relations. (1978)Differentiation between socia…Social Exchange Theory (1976)Social Exchange TheoryBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Work and motivation (1964)Work and motivationSustaining organizational customers’ consumption through corporate social responsibility and green advertising receptivity: the mediating role of green trust (2024)Sustaining organizational cus…How do consumers’ attitudes differ across their basic characteristics toward live-streaming commerce of green agricultural products: A preliminary exploration based on correspondence analysis, logistic regression and decision tree (2024)How do consumers’ attitudes d…Unravelling relational dynamics between experiential value and customer engagement: Does customer gender matter? (2023)Unravelling relational dynami…The Role of Influencers in Live Streaming E-Commerce: Influencer Trust, Attachment, and Consumer Purchase Intention (2023)The Role of Influencers in Li…Engaging with intelligent voice assistants for wellbeing and brand attachment (2023)Engaging with intelligent voi…ASEAN Marketing Journal (2023)ASEAN Marketing JournalImpact of perceived corporate citizenship on purchase intention: across the fear of COVID-19 during the COVID-19 pandemic (2022)Impact of perceived corporate…Effects of Environmental Sustainability Awareness and Altruism on Green Purchase Intention and Brand Evangelism (2022)Effects of Environmental Sust…Does perceived corporate citizenship affect on purchasing intention during the COVID-19 pandemic? Across the mediation impact of brand trust and consumer–brand relationship (2022)Does perceived corporate citi…Understanding consumer engagement in social media: The role of product lifecycle (2021)Understanding consumer engage…The Role of Consumer Engagement in Behavioral Loyalty through Value Co-Creation in Fitness Clubs (2021)The Role of Consumer Engageme…Love is not blind: investigating a love-hate transition among luxury fashion brand consumers (2021)Love is not blind: investigat…Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction (2021)Linking CSR and Customer Enga…From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems (2021)From employee engagement to c…Does Customer Experience Always Benefit Company? Examining Customers’ Epistemic Motivation and Interaction With Service Contexts (2021)Does Customer Experience Alwa…Customer engagement and purchase intention in live-streaming digital marketing platforms (2021)Customer engagement and purch…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. 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(1956)Emotional Labor in Service Roles: The Influence of Identity (1993)On the meaning of work: A theoretical integration and review (2010)The Presentation of Self in Everyday Life (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Strength of Weak Ties (1973)Bowling Alone: America's Declining Social Capital (1995)Users of the world, unite! The challenges and opportunities of Social Media (2009)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)In-group bias in the minimal intergroup situation: A cognitive-motivational analysis. (1979)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)The Origins and Consequences of Affective Polarization in the United States (2018)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1964Work and motivation10,436 cited
  • 1989Social Identity Theory and the Organization7,973 cited
  • 1978Differentiation between social groups: Studies in the social psychology of intergroup relations.5,009 cited
  • 1994Organizational Images and Member Identification4,912 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2001Brand Community3,994 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities3,970 cited
  • 2011Customer Engagement3,657 cited
  • 2006Social Exchange Theory3,641 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 1976Social Exchange Theory3,456 cited

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  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • Cited by

    • 2021Customer engagement and purchase intention in live-streaming digital marketing platforms224 cited
    • 2023The Role of Influencers in Live Streaming E-Commerce: Influencer Trust, Attachment, and Consumer Purchase Intention175 cited
    • 2021Understanding consumer engagement in social media: The role of product lifecycle143 cited
    • 2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction77 cited
    • 2024Sustaining organizational customers’ consumption through corporate social responsibility and green advertising receptivity: the mediating role of green trust41 cited
    • 2023Engaging with intelligent voice assistants for wellbeing and brand attachment40 cited
    • 2021The Role of Consumer Engagement in Behavioral Loyalty through Value Co-Creation in Fitness Clubs39 cited
    • 2023ASEAN Marketing Journal35 cited
    • 2021Love is not blind: investigating a love-hate transition among luxury fashion brand consumers32 cited
    • 2022Effects of Environmental Sustainability Awareness and Altruism on Green Purchase Intention and Brand Evangelism29 cited
    • 2021From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems23 cited
    • 2022Does perceived corporate citizenship affect on purchasing intention during the COVID-19 pandemic? Across the mediation impact of brand trust and consumer–brand relationship21 cited
    • 2021Does Customer Experience Always Benefit Company? Examining Customers’ Epistemic Motivation and Interaction With Service Contexts20 cited
    • 2022Impact of perceived corporate citizenship on purchase intention: across the fear of COVID-19 during the COVID-19 pandemic19 cited
    • 2024How do consumers’ attitudes differ across their basic characteristics toward live-streaming commerce of green agricultural products: A preliminary exploration based on correspondence analysis, logistic regression and decision tree19 cited
    • 2023Unravelling relational dynamics between experiential value and customer engagement: Does customer gender matter?19 cited