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Thematic framework of social media research: state of the art
16 references·2 citing·39 second hopsampled
Thematic framework of social media research: state of the art (2019)Thematic framework of social media resear…Bibliometrics of social media research: A co-citation and co-word analysis (2017)Bibliometrics of social media…What makes an online consumer review trustworthy? (2016)What makes an online consumer…Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Responding to negative online…Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Hospitality and Tourism Onlin…eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)eWOM effects on hotel booking…What do we know about social media in tourism? A review (2014)What do we know about social …What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…The business value of online consumer reviews and management response to hotel performance (2014)The business value of online …Motivations for sharing tourism experiences through social media (2014)Motivations for sharing touri…Social Media in Tourism and Hospitality: A Literature Review (2013)Social Media in Tourism and H…Spreading Social Media Messages on Facebook (2012)Spreading Social Media Messag…Social media as a destination marketing tool: its use by national tourism organisations (2012)Social media as a destination…Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing (2012)Popularity of Brand Posts on …Vacationers and eWOM: Who Posts, and Why, Where, and What? (2010)Vacationers and eWOM: Who Pos…Role of social media in online travel information search (2009)Role of social media in onlin…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Identifying hidden semantic structures in Instagram data: a topic modelling comparison (2021)Identifying hidden semantic s…Real-time co-creation and nowness service: lessons from tourism and hospitality (2019)Real-time co-creation and now…Book Review: Marketing Research: An Applied Orientation (1994)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Impact of online WOM on destination trust and intention to travel: A medical tourism perspective (2016)The effect of social media on firm performance (2017)The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis (2019)Content Analysis: An Introduction to its Methodology. (1984)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media: Defining, Developing, and Divining (2015)Content Analysis: An Introduction to Its Methodology (2019)CRITICAL QUESTIONS FOR BIG DATA (2012)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Big data in tourism research: A literature review (2018)AI in marketing, consumer research and psychology: A systematic literature review and research agenda (2021)A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Users of the world, unite! The challenges and opportunities of Social Media (2009)Social media in marketing: A review and analysis of the existing literature (2017)Investigating the impact of social media advertising features on customer purchase intention (2018)The Role of Social Media Content Format and Platform in Users’ Engagement Behavior (2020)Digital Natives, Digital Immigrants Part 1 (2001)Digital Natives, Digital Immigrants Part 2: Do They Really Think Differently? (2001)Digital Natives, Digital Immigrants (2012)Consumer behavior in social commerce: A literature review (2016)Customer engagement with tourism social media brands (2016)Brand Community (2001)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Understanding Customer Experience Throughout the Customer Journey (2016)Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude (2017)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Social media? Get serious! Understanding the functional building blocks of social media (2011)Advances and challenges in sustainable tourism toward a green economy (2018)Qualitative Data Analysis: A Methods Sourcebook (1988)Case Study Research (2004)Case study research: design and methods (2011)COVID-19: potential effects on Chinese citizens’ lifestyle and travel (2020)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)The impact of social media influencers on travel decisions: the role of trust in consumer decision journey (2021)
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References

  • 2009Role of social media in online travel information search3,464 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,267 cited
  • 2012Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing2,178 cited
  • 2013Social Media in Tourism and Hospitality: A Literature Review1,640 cited
  • 2014Motivations for sharing tourism experiences through social media1,326 cited
  • 2014What do we know about social media in tourism? A review1,171 cited
  • 2012Social media as a destination marketing tool: its use by national tourism organisations1,009 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?991 cited
  • 2015eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions659 cited
  • 2015Hospitality and Tourism Online Reviews: Recent Trends and Future Directions648 cited
  • 2014The business value of online consumer reviews and management response to hotel performance617 cited
  • 2016What makes an online consumer review trustworthy?586 cited
  • 2017Bibliometrics of social media research: A co-citation and co-word analysis576 cited
  • 2010Vacationers and eWOM: Who Posts, and Why, Where, and What?560 cited

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2015
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern
540 cited
  • 2012Spreading Social Media Messages on Facebook384 cited
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    • 2019Real-time co-creation and nowness service: lessons from tourism and hospitality1,040 cited
    • 2021Identifying hidden semantic structures in Instagram data: a topic modelling comparison69 cited