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Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ
16 references·3 citing·46 second hop
Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ (2019)Competing scales for measuring perceived …Business Research Methods (2020)Business Research MethodsConsumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …A Tale of Three Perspectives (2009)A Tale of Three PerspectivesConsumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Consumer e-shopping acceptanc…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The C-OAR-SE procedure for scale development in marketing (2002)The C-OAR-SE procedure for sc…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)A Longitudinal Study of Compl…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Sustainable competitive advantage: combining institutional and resource-based views (1997)Sustainable competitive advan…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Attitudes and Persuasion: Classic and Contemporary Approaches (1981)Attitudes and Persuasion: Cla…Customer satisfaction in the pet food subscription-based online services (2024)Customer satisfaction in the …Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores (2024)Application of an approach in…The Effect of Application Usability, Service Quality, and E-Satisfaction on Influencing Purchase Intention of GO-FOOD Customers (2020)The Effect of Application Usa…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Economic Action and Social Structure: The Problem of Embeddedness (1985)Dynamic capabilities and strategic management (1997)Network location and learning: the influence of network resources and firm capabilities on alliance formation (1999)Firm resources and sustained competitive advantage (2004)An institution-based view of international business strategy: a focus on emerging economies (2008)Institutions, resources, and entry strategies in emerging economies (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 2004E-S-QUAL3,962 cited
  • 1981Attitudes and Persuasion: Classic and Contemporary Approaches3,368 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 1997Sustainable competitive advantage: combining institutional and resource-based views2,861 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002The C-OAR-SE procedure for scale development in marketing2,483 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2020Business Research Methods2,013 cited
  • 2009A Tale of Three Perspectives1,717 cited
  • 2008Consumer e-shopping acceptance: Antecedents in a technology acceptance model1,353 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

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1,213 cited
  • 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts1,201 cited
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    • 2024Customer satisfaction in the pet food subscription-based online services25 cited
    • 2020The Effect of Application Usability, Service Quality, and E-Satisfaction on Influencing Purchase Intention of GO-FOOD Customers8 cited
    • 2024Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores7 cited