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Personality traits and complaining behaviors: A focus on Japanese consumers
16 references·0 citing·44 second hop
Personality traits and complaining behaviors: A focus on Japanese consumers (2019)Personality traits and complaining behavi…Advances in Consumer Research (2025)Advances in Consumer ResearchThe effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants (2006)The effects of service recove…Simultaneous Administration of the Rosenberg Self-Esteem Scale in 53 Nations: Exploring the Universal and Culture-Specific Features of Global Self-Esteem. (2005)Simultaneous Administration o…Consumer Self-Confidence: Refinements in Conceptualization and Measurement (2001)Consumer Self-Confidence: Ref…Cronbach's Alpha: A Tool for Assessing the Reliability of Scales (1999)Cronbach's Alpha: A Tool for …Complaints and complaining: Functions, antecedents, and consequences. 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References

  • 2025Advances in Consumer Research13,264 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1992The Aggression Questionnaire.4,962 cited
  • 1992The Aggression Questionnaire.4,693 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 2005Simultaneous Administration of the Rosenberg Self-Esteem Scale in 53 Nations: Exploring the Universal and Culture-Specific Features of Global Self-Esteem.1,665 cited
  • 1999Cronbach's Alpha: A Tool for Assessing the Reliability of Scales1,552 cited
  • 1983Early predictors of male delinquency: A review.1,516 cited
  • 2001Consumer Self-Confidence: Refinements in Conceptualization and Measurement712 cited
  • 1993The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions623 cited
  • 1978Consumer and Industrial Buying Behavior607 cited
  • 2006The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants507 cited
  • 1990Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories479 cited
  • 1990A typology of consumer dissatisfaction response styles444 cited

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1996
Complaints and complaining: Functions, antecedents, and consequences.
439 cited
  • 1984Modeling Choices Among Alternative Responses to Dissatisfaction436 cited
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