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A method of intelligent product design cue construction based on customer touchpoint correlation analysis and positive creativity theory

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References

2012This is Service Design Thinking: Basics – Tools – Cases798 cited
2015The Impact of Different Touchpoints on Brand Consideration392 cited
2016Towards the identification of customer experience touch point elements286 cited
2017A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality159 cited
2017Customer segmentation with purchase channels and media touchpoints using single source panel data100 cited
2011How the Kano model contributes to Kansei engineering in services99 cited
2017A user requirement driven framework for collaborative design knowledge management80 cited
2016Effects of user experience on user resistance to change to the voice user interface of an in‑vehicle infotainment system: Implications for platform and standards competition50 cited
2015Product Requirement Modeling and Optimization Method Based on Product Configuration Design20 cited

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2023Improving the elicitation of critical customer requirements through an understanding of their sensitivity14 cited
2023Design of cultural and creative experience products in scenic spots based on CORE model1 cited

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