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E-Satisfaction Estimation
16 references·1 citing·44 second hop
E-Satisfaction Estimation (2019)E-Satisfaction EstimationDeterminants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Determinants of E-Commerce Cu…Analytic Hierarchy Process (2011)Analytic Hierarchy ProcessIntuitionistic Fuzzy Aggregation Operators (2007)Intuitionistic Fuzzy Aggregat…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Distance measure between intuitionistic fuzzy sets (2005)Distance measure between intu…Using analytic hierarchy process (AHP) to improve human performance: An application of multiple criteria decision making problem (2004)Using analytic hierarchy proc…Decision-making with the AHP: Why is the principal eigenvector necessary (2002)Decision-making with the AHP:…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Distances between intuitionistic fuzzy sets (2000)Distances between intuitionis…Intuitionistic Fuzzy Sets (1999)Intuitionistic Fuzzy SetsThe American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Intuitionistic fuzzy sets (1986)Intuitionistic fuzzy setsMultiple Attribute Decision Making (1981)Multiple Attribute Decision M…A scaling method for priorities in hierarchical structures (1977)A scaling method for prioriti…Detecting the Employee Satisfaction in Retail: A Latent Dirichlet Allocation and Machine Learning approach (2022)Detecting the Employee Satisf…Fuzzy sets (1965)Fuzzy sets (1996)A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method (2009)Hesitant fuzzy information aggregation in decision making (2010)Extension of TOPSIS to Multiple Criteria Decision Making with Pythagorean Fuzzy Sets (2014)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Contemporary Developments in Mathematical Psychology (1976)The Analytic Hierarchy Process (1985)How to make a decision: The analytic hierarchy process (1990)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Best-worst multi-criteria decision-making method (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Structural equation modeling in practice: A review and recommended two-step approach. (1988)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate Sustainability: First Evidence on Materiality (2016)Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Interval valued intuitionistic fuzzy sets (1989)Hesitant fuzzy sets (2010)Pythagorean Membership Grades in Multicriteria Decision Making (2013)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)GIS‐based multicriteria decision analysis: a survey of the literature (2006)A state-of the-art survey of TOPSIS applications (2012)Generalized Orthopair Fuzzy Sets (2016)Spherical fuzzy sets and spherical fuzzy TOPSIS method (2018)
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References

  • 1986Intuitionistic fuzzy sets16,462 cited
  • 1977A scaling method for priorities in hierarchical structures10,389 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2007Intuitionistic Fuzzy Aggregation Operators2,687 cited
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  • 2005Distance measure between intuitionistic fuzzy sets532 cited
  • 2011Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia455 cited
  • 2004Using analytic hierarchy process (AHP) to improve human performance: An application of multiple criteria decision making problem

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355 cited
  • 2011Analytic Hierarchy Process353 cited
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    • 2022Detecting the Employee Satisfaction in Retail: A Latent Dirichlet Allocation and Machine Learning approach16 cited