this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
- 2011PLS-SEM: Indeed a Silver Bullet22,692 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
- 1984The Managed Heart: Commercialization of Human Feeling8,747 cited
- 1984A Service Quality Model and its Marketing Implications6,682 cited
- 1989The self and social behavior in differing cultural contexts.5,019 cited
- 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
- 2001KNOWLEDGE TRANSFER IN INTRAORGANIZATIONAL NETWORKS: EFFECTS OF NETWORK POSITION AND ABSORPTIVE CAPACITY ON BUSINESS UNIT INNOVATION AND PERFORMANCE.4,265 cited
- 1994Putting the Service-Profit Chain to Work3,734 cited
- 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
- 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,592 cited
- 1993Emotional Labor in Service Roles: The Influence of Identity3,278 cited
- 2007Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature.
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work