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Development of an empirical framework of customer loyalty in the mobile telecommunications sector
16 references·1 citing·36 second hop
Development of an empirical framework of customer loyalty in the mobile telecommunications sector (2019)Development of an empirical framework of …Journal of Business Logistics (2018)Journal of Business LogisticsInternational Journal of Business and Social Science (2018)International Journal of Busi…Principles and practice of structural equation modeling, 3rd ed. (2011)Principles and practice of st…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty (2021)Consumers’ propensity for rol…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

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  • 2018

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Journal of Business Logistics
2,522 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory2,313 cited
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    • 2021Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty20 cited