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The interrelationships among organizational culture and service quality under different levels of competitive intensity
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The interrelationships among organizational culture and service quality under different levels of competitive intensity (2019)The interrelationships among organization…Leadership style, organizational culture and performance: empirical evidence from UK companies (2000)Leadership style, organizatio…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)PEOPLE AND ORGANIZATIONAL CUL…New Product Diffusion Models in Marketing: A Review and Directions for Research (1991)New Product Diffusion Models …Organizational culture. (1990)Organizational culture.Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Organizational Culture and Marketing: Defining the Research Agenda (1989)Organizational Culture and Ma…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Strategy‐making and environment: The third link (1983)Strategy‐making and environme…A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis (1983)A Spatial Model of Effectiven…Organization and Environment: Managing Differentiation and Integration. (1968)Organization and Environment:…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Effect of a Market Orientation on Business Profitability (1990)Organizational culture and leadership (1993)The Discovery of Grounded Theory (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)The Capabilities of Market-Driven Organizations (1994)Market Orientation and the Learning Organization (1995)Diffusion of Innovations 1 (2019)A Theory of the Allocation of Time (1965)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Customer value: The next source for competitive advantage (1997)The Interpretation of Cultures (1974)Social Identity Theory and the Organization (1989)Organizational Images and Member Identification (1994)PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)The Interpretation of Cultures (2017)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Comparative Advantage Theory of Competition (1995)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The Effect of a Market Orientation on Business Profitability (1990)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications9,157 cited
  • 1993Market Orientation: Antecedents and Consequences8,825 cited
  • 1991PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT4,542 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1968Organization and Environment: Managing Differentiation and Integration.4,329 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis4,206 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1983A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis3,372 cited
  • 1990Organizational culture.2,822 cited
  • 1991New Product Diffusion Models in Marketing: A Review and Directions for Research2,090 cited
  • 1983Strategy‐making and environment: The third link1,984 cited

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  • 1989Organizational Culture and Marketing: Defining the Research Agenda1,802 cited
  • 2000Leadership style, organizational culture and performance: empirical evidence from UK companies1,136 cited
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