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Generation Y’s Complaint Behavior toward Online Shopping
14 references·7 citing·57 second hop
Generation Y’s Complaint Behavior toward Online Shopping (2019)Generation Y’s Complaint Behavior toward …Shopper typologies amongst a Generation Y consumer cohort and variations in terms of age in the fashion apparel market (2014)Shopper typologies amongst a …Cultural Values and Career Goals of the Millennial Generation: An Integrated Conceptual Framework (2014)Cultural Values and Career Go…Motivation of Online Buyer Behavior (2013)Motivation of Online Buyer Be…Generation Y values and lifestyle segments (2013)Generation Y values and lifes…How Online Shopping Is Affecting Consumers Buying Behavior in Pakistan (2012)How Online Shopping Is Affect…Drivers and Attitudes towards Online Shopping: Comparison of Turkey with Romania (2011)Drivers and Attitudes towards…Students' online shopping behavior: an empirical study (2010)Students' online shopping beh…Complaining: A function of attitude, personality, and situation (2009)Complaining: A function of at…The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants (2006)The effects of service recove…The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty (2002)The Effects of Post-Purchase …Complaints and complaining: Functions, antecedents, and consequences. (1996)Complaints and complaining: F…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Consumer Complaint Intentions…Consumer Behavior: Theory and Application (1975)Consumer Behavior: Theory and…Consumer Complaints and Complaint Management in the Tourism Sector (2022)Consumer Complaints and Compl…The effect of demographic, social, and economic characteristics on consumer empowerment in education institutions (2021)The effect of demographic, so…Investigating how consumer education and lifestyle influence the consumer empowerment: case in rural and urban areas, Indonesia (2021)Investigating how consumer ed…The Role of Motivation, Locus of Control and Financial Literacy on Women Investment Decisions Across Generations (2020)The Role of Motivation, Locus…KONSEP DIRI, GAYA HIDUP, STRATEGI PEMASARAN, DAN PEMBELIAN IMPULSIF ANTARGENERASI (2020)KONSEP DIRI, GAYA HIDUP, STRA…Consumer empowerment on online purchasing (2020)Consumer empowerment on onlin…KEPRIBADIAN, MOTIVASI, DAN PERILAKU KOMPLAIN BERDASARKAN SUKU (2019)KEPRIBADIAN, MOTIVASI, DAN PE…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)What factors influence online brand trust: evidence from online tickets buyers in Malaysia (2010)The effect of colors of e-commerce websites on consumer mood, memorization and buying intention (2012)Internet addiction in students: Prevalence and risk factors (2013)Exploring Differences in Males' and Females' Processing Strategies (1991)Gender Differences in Information Processing Strategies: An Empirical Test of the Selectivity Model in Advertising Response (1995)Motivation and Personality (1997)Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016)Share more, drive less: Millennials value perception and behavioral intent in using collaborative consumption services (2017)Generation Y and online fashion shopping: Orientations and profiles (2019)Generalized expectancies for internal versus external control of reinforcement. 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A literature review (2004)Internet users’ attitudes toward business-to-consumer online shopping (2014)FACTORS DETERMINING CONSUMER BUYING BEHAVIOUR IN ONLINE SHOPPING (2021)Changing Trends of Consumers' Online Buying Behavior During COVID-19 Pandemic With Moderating Role of Payment Mode and Gender (2022)Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses? (2006)Online shopping delivery delay: Finding a psychological recovery strategy by online consumer experiences (2013)Influence of Firm’s Recovery Endeavors upon Privacy Breach on Online Customer Behavior (2016)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited
  • 2006The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants507 cited
  • 1996Complaints and complaining: Functions, antecedents, and consequences.439 cited
  • 2013Generation Y values and lifestyle segments294 cited
  • 2009Complaining: A function of attitude, personality, and situation101 cited
  • 2002The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty97 cited
  • 2012How Online Shopping Is Affecting Consumers Buying Behavior in Pakistan88 cited
  • 2010Students' online shopping behavior: an empirical study85 cited
  • 2014Cultural Values and Career Goals of the Millennial Generation: An Integrated Conceptual Framework58 cited
  • 2013Motivation of Online Buyer Behavior54 cited
  • 1975Consumer Behavior: Theory and Application51 cited
  • 2014Shopper typologies amongst a Generation Y consumer cohort and variations in terms of age in the fashion apparel market30 cited
  • 2011Drivers and Attitudes towards Online Shopping: Comparison of Turkey with Romania

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19 cited

Cited by

  • 2020The Role of Motivation, Locus of Control and Financial Literacy on Women Investment Decisions Across Generations23 cited
  • 2021Investigating how consumer education and lifestyle influence the consumer empowerment: case in rural and urban areas, Indonesia22 cited
  • 2022Consumer Complaints and Complaint Management in the Tourism Sector17 cited
  • 2020Consumer empowerment on online purchasing13 cited
  • 2019KEPRIBADIAN, MOTIVASI, DAN PERILAKU KOMPLAIN BERDASARKAN SUKU11 cited
  • 2020KONSEP DIRI, GAYA HIDUP, STRATEGI PEMASARAN, DAN PEMBELIAN IMPULSIF ANTARGENERASI10 cited
  • 2021The effect of demographic, social, and economic characteristics on consumer empowerment in education institutions7 cited