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Listening and perseverance – two sides to a coin in quality evaluations
16 references·0 citing·45 second hopsampled
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(1998)A unified theory of implicit attitudes, stereotypes, self-esteem, and self-concept. (2002)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Understanding and using the Implicit Association Test: III. Meta-analysis of predictive validity. (2009)Attitudinal effects of mere exposure. (1968)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Role congruity theory of prejudice toward female leaders. (2002)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods (2009)The theory of economic growth (1955)"The Economic Value of Education." 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References

  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism24,221 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1998Measuring individual differences in implicit cognition: The implicit association test.11,720 cited
  • 2003Understanding and using the Implicit Association Test: I. An improved scoring algorithm.5,818 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1994The Persuasion Knowledge Model: How People Cope with Persuasion Attempts4,086 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,951 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,541 cited
  • 2000Consumers' Use of Persuasion Knowledge: The Effects of Accessibility and Cognitive Capacity on Perceptions of an Influence Agent1,400 cited
  • 1994Learning Orientation, Working Smart, and Effective Selling1,172 cited
  • 2009Good soldiers and good actors: Prosocial and impression management motives as interactive predictors of affiliative citizenship behaviors.750 cited
  • 2011When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters556 cited

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  • 2005Giving Firms an “E” for Effort: Consumer Responses to High‐Effort Firms536 cited
  • 2004The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis492 cited
  • 2009Self-interest and other-orientation in organizational behavior: Implications for job performance, prosocial behavior, and personal initiative.472 cited
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