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Expectancy disconfirmation
16 references·0 citing·37 second hop
Expectancy disconfirmation (2019)Expectancy disconfirmationWhat to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation (1996)What to Tell Consumers in Wai…Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services (1996)Modeling the Determinants of …A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Rational and Adaptive Perform…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction (1983)Value-Percept Disparity: an A…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…Intransitivity of preferences. (1969)Intransitivity of preferences.An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissonance (1957)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The Theory of Buyer Behavior (1971)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)The theory of decision making. (1954)Individual Choice Behavior (1962)Formative assessment and the design of instructional systems (1989)Advances in prospect theory: Cumulative representation of uncertainty (1992)Individual differences in reasoning: Implications for the rationality debate? (2000)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Customer delight: Foundations, findings, and managerial insight (1997)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1969Intransitivity of preferences.2,195 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
  • 1996Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services691 cited
  • 1995Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework588 cited

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1983
Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction
477 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
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