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Public service motivation and job satisfaction as driving the quality of public services in disaster emergency
16 references·1 citing·32 second hop
Public service motivation and job satisfaction as driving the quality of public services in disaster emergency (2019)Public service motivation and job satisfa…MANAJEMEN SUMBER DAYA MANUSIA (2022)MANAJEMEN SUMBER DAYA MANUSIAMANAJEMEN SUMBER DAYA MANUSIA (2021)MANAJEMEN SUMBER DAYA MANUSIAWSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS (2020)WSEAS TRANSACTIONS ON BUSINES…Public Service Motivation Research: Lessons for Practice (2017)Public Service Motivation Res…Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit (2015)Clarifying the Relationship B…A Meta‐Analysis of the Relationship between Public Service Motivation and Job Satisfaction (2015)A Meta‐Analysis of the Relati…How Does Public Service Motivation Among Teachers Affect Student Performance in Schools? (2014)How Does Public Service Motiv…Intrinsic Motivation and Employee Attitudes (2011)Intrinsic Motivation and Empl…Organizational Behavior (2008)Organizational BehaviorAssessing the quality of police services using SERVQUAL (2006)Assessing the quality of poli…Using SERVQUAL to assess customer satisfaction with public sector services (2001)Using SERVQUAL to assess cust…Manajemen Personalia dan Sumberdaya manusia (2000)Manajemen Personalia dan Sumb…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Motivational Bases of Public Service (1990)The Motivational Bases of Pub…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Analysis of Evaluation Dimensions of Public Service Motivation of Chinese College Students—Qualitative Study Based on Grounded Theory (2022)Analysis of Evaluation Dimens…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Competitive Advantage: Creating and Sustaining Superior Performance (1985)AIMQ: a methodology for information quality assessment (2002)Information quality benchmarks (2002)Trust and commitment influences on customer retention: insights from business-to-business services (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Refinement and reassessment of the SERVQUAL scale. (1991)SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES (2003)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Research on the influence of after-sales service quality factors on customer satisfaction (2020)Cultural Tourism in Europe (1996)A literature review on knowledge management in SMEs (2015)APPLICATION OF MULTIPLE-CRITERIA DECISION-MAKING TECHNIQUES AND APPROACHES TO EVALUATING OF SERVICE QUALITY: A SYSTEMATIC REVIEW OF THE LITERATURE (2015)Regional economic resilience: A scoping review (2023)Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity (1996)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)The New Public Service: Serving Rather than Steering (2000)Pengaruh Kompensasi Finansial, Gaya Kepemimpinan, dan Motivasi Kerja Terhadap Kinerja Karyawan pada Perusahaan Manufaktur di Jawa Timur (2011)The Influence of Competence, Motivation, and Organisational Culture to High School Teacher Job Satisfaction and Performance (2014)PENGARUH DISIPLIN KERJA, MOTIVASI KERJA, ETOS KERJA DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN BAGIAN PRODUKSI DI PT. INKO JAVA SEMARANG (2018)Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan (2018)Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai (2019)Analisis Literasi Keuangan, Perilaku Keuangan, Dan Pendapatan Terhadap Keputusan Investasi (2020)Pengaruh Motivasi, Disiplin, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Di PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu (2020)Renovating the Pyramid of Needs (2010)Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus (2013)Determinants of green competitive advantage: the roles of green knowledge sharing, green dynamic capabilities, and green service innovation (2016)
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References

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  • 2021MANAJEMEN SUMBER DAYA MANUSIA7,154 cited
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  • 1990The Motivational Bases of Public Service3,065 cited
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  • 2014How Does Public Service Motivation Among Teachers Affect Student Performance in Schools?179 cited
  • 2006Assessing the quality of police services using SERVQUAL109 cited
  • 2015

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Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit
100 cited

Cited by

  • 2022Analysis of Evaluation Dimensions of Public Service Motivation of Chinese College Students—Qualitative Study Based on Grounded Theory7 cited