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Customer satisfaction index and financial performance: a European cross country study

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References

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2017Social Capital, Trust, and Firm Performance: The Value of Corporate Social Responsibility during the Financial Crisis3,754 cited
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1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
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2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
2005

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Customer Satisfaction and Stock Prices: High Returns, Low Risk

735 cited

1998Why do customers switch? The dynamics of satisfaction versus loyalty660 cited

2005Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction356 cited

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