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The Effect of Service Quality on Customer Loyalty within the Context of Ski Resorts
16 references·12 citing·33 second hop
The Effect of Service Quality on Customer Loyalty within the Context of Ski Resorts (2010)The Effect of Service Quality on Customer…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming (1998)Structural equation modeling …Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Delivering Quality Service (1990)Delivering Quality ServiceComparative Fit Indices in Structural Models (1990)Comparative Fit Indices in St…Structural Equation Modeling with LISREL (1988)Structural Equation Modeling …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change (1981)Social Judgment: Assimilation…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers (2019)Quality in Customer Service a…Drivers of customer satisfaction and loyalty in swimming pools (2019)Drivers of customer satisfact…Perceived Service Quality and Loyalty of Fitness Centers' Customers: Segmenting Members Through Their Exercise Motives (2017)Perceived Service Quality and…Event quality and loyalty among runners with different running involvement levels (2017)Event quality and loyalty amo…Assessing customer satisfaction and loyalty in the retail sector (2017)Assessing customer satisfacti…A comprehensive hierarchical model of beach resort hotel stays (2017)A comprehensive hierarchical …Causal complexity for passengers’ intentions to re-ride (2016)Causal complexity for passeng…The Role of Physical Environment in Leisure Service Consumption: Evidence From a Ski Resort Setting (2015)The Role of Physical Environm…Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event (2014)Effect of Event Service Quali…Understanding perceived casino service difference among casino players (2012)Understanding perceived casin…PERCEIVED SERVICE QUALITY, PERCEIVED VALUE AND SATISFACTION IN GROUPS OF USERS OF SPORTS ORGANIZATIONS IN SPAIN (2012)PERCEIVED SERVICE QUALITY, PE…CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO DE LOS USUARIOS DE UN SERVICIO DEPORTIVO PÚBLICO (2012)CALIDAD, SATISFACCIÓN Y VALOR…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Structural Equation Modeling With Mplus: Basic Concepts, Applications, And Programming (2011)Common Beliefs and Reality About PLS (2014)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Using PLS path modeling in new technology research: updated guidelines (2016)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,297 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1998Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming3,851 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1990Comparative Fit Indices in Structural Models2,038 cited
  • 1988Structural Equation Modeling with LISREL1,864 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 1981Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change1,842 cited

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  • 1990Delivering Quality Service1,326 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • Cited by

    • 2014Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event193 cited
    • 2017Event quality and loyalty among runners with different running involvement levels60 cited
    • 2017Assessing customer satisfaction and loyalty in the retail sector51 cited
    • 2019Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers51 cited
    • 2012PERCEIVED SERVICE QUALITY, PERCEIVED VALUE AND SATISFACTION IN GROUPS OF USERS OF SPORTS ORGANIZATIONS IN SPAIN46 cited
    • 2012Understanding perceived casino service difference among casino players35 cited
    • 2017Perceived Service Quality and Loyalty of Fitness Centers' Customers: Segmenting Members Through Their Exercise Motives29 cited
    • 2015The Role of Physical Environment in Leisure Service Consumption: Evidence From a Ski Resort Setting21 cited
    • 2012CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO DE LOS USUARIOS DE UN SERVICIO DEPORTIVO PÚBLICO19 cited
    • 2017A comprehensive hierarchical model of beach resort hotel stays17 cited
    • 2019Drivers of customer satisfaction and loyalty in swimming pools17 cited
    • 2016Causal complexity for passengers’ intentions to re-ride3 cited