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Examining the key dimensions of customer experience quality in the hotel industry

16 references·16 citing·35 second hopsampled

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References

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1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
2009

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Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?

4,414 cited

2004E-S-QUAL3,962 cited

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