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Differentiation and pricing power of online retailers
16 references·0 citing·43 second hop
Differentiation and pricing power of online retailers (2019)Differentiation and pricing power of onli…Journal of Business Logistics (2018)Journal of Business LogisticsEuropean Journal of Business and Management (2017)European Journal of Business …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality (2000)No Pain, No Gain: A Critical …Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Zero defections: quality comes to services. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 2017European Journal of Business and Management2,838 cited
  • 2018Journal of Business Logistics2,543 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 1983Premiums for High Quality Products as Returns to Reputations2,342 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,192 cited
  • 2000E-satisfaction: an initial examination2,017 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 2003Customer satisfaction and loyalty in online and offline environments1,571 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce

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1,526 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,447 cited
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