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Determinants of hotel guests’ service experiences: an examination of differences between lifestyle and traditional hotels
16 references·2 citing·42 second hop
Determinants of hotel guests’ service experiences: an examination of differences between lifestyle and traditional hotels (2019)Determinants of hotel guests’ service exp…Content Analysis: An Introduction to Its Methodology (2019)Content Analysis: An Introduc…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…What can big data and text analytics tell us about hotel guest experience and satisfaction? 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References

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  • 2019Content Analysis: An Introduction to Its Methodology15,420 cited
  • 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
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  • 2012CRITICAL QUESTIONS FOR BIG DATA5,449 cited
  • 2014Beyond the hype: Big data concepts, methods, and analytics4,222 cited
  • 2003The Rise of the Creative Class: And How It's Transforming Work, Leisure, Community and Everyday Life3,718 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2002In Search of Underlying Dimensions: The Use (and Abuse) of Factor Analysis in Personality and Social Psychology Bulletin954 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises

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670 cited
  • 2011Consumer activity in social media: Managerial approaches to consumers' social media behavior638 cited
  • 2010Online servicescapes, trust, and purchase intentions531 cited
  • Cited by

    • 2021Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine34 cited
    • 2021A Comparison of Hotel Guest Experience Before and During Pandemic: Evidence from Online Reviews30 cited