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A Multi-Layer Perceptron Approach for Customer Churn Prediction

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References

2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
2013A Neural Network based Approach for Predicting Customer Churn in Cellular Network Services149 cited
2006Toward a hybrid data mining model for customer retention120 cited
2000Automated Cellular Modeling and Prediction on a Large Scale80 cited

Cited by

2019A Statistical Analysis of Factors Affecting Higher Education Dropouts47 cited
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2018A Hybrid Swarm Intelligent Neural Network Model for Customer Churn Prediction and Identifying the Influencing Factors31 cited
2016Supervised Massive Data Analysis for Telecommunication Customer Churn Prediction27 cited
2017High Accuracy Predictive Modelling for Customer Churn Prediction in Telecom Industry26 cited
2017A fuzzy based churn prediction and retention model for prepaid customers in telecom industry24 cited
2018

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Telecommunication Services Churn Prediction - Deep Learning Approach

22 cited

2017A Survey of Evolution in Predictive Models and Impacting Factors in Customer Churn21 cited

2024A novel classification algorithm for customer churn prediction based on hybrid Ensemble-Fusion model20 cited

2019Prediction of Customer Plan using Churn Analysis for Telecom Industry18 cited

2020Customer Churn Prediction in Telecommunication Industry Using Data Certainty16 cited

2022Customer churn analysis using XGBoosted decision trees15 cited

2024A neural network-based predictive decision model for customer retention in the telecommunication sector14 cited

2023Ensemble classification using balanced data to predict customer churn: a case study on the telecom industry11 cited