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Modelling user satisfaction in public transport systems considering missing information
16 references·6 citing·44 second hop
Modelling user satisfaction in public transport systems considering missing information (2019)Modelling user satisfaction in public tra…Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Travel satisfaction with publ…The Development and Validation of the Game User Experience Satisfaction Scale (GUESS) (2016)The Development and Validatio…The happy commuter: A comparison of commuter satisfaction across modes (2014)The happy commuter: A compari…Handbook of Choice Modelling (2014)Handbook of Choice ModellingSample size requirements for stated choice experiments (2013)Sample size requirements for …Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …The quality of service desired by public transport users (2010)The quality of service desire…Modelling user perception of bus transit quality (2010)Modelling user perception of …Modeling Ordered Choices: A Primer (2010)Modeling Ordered Choices: A P…Modeling Ordered Choices (2010)Modeling Ordered ChoicesA methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Constructing Efficient Stated Choice Experimental Designs (2009)Constructing Efficient Stated…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Considering context, place and culture: the National Latino and Asian American Study (2004)Considering context, place an…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating commuters' travel mode choice using the Z-number extension of Parsimonious Best Worst Method (2025)Evaluating commuters' travel …Comparative mode choice analysis of university staff commuting travel preferences (2022)Comparative mode choice analy…A supervised machine learning model for imputing missing boarding stops in smart card data (2022)A supervised machine learning…Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction (2020)Weighted Variables Using Best…Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity (2020)Service quality in a mid-size…Who doesn’t mind waiting? Examining the relationships between waiting attitudes and person- and travel-related attributes (2019)Who doesn’t mind waiting? Exa…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? 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An analysis of the well‐being derived from sports participation (2011)Using ordered attitudinal indicators in a latent variable choice model: a study of the impact of security on rail travel behaviour (2011)Business model innovation and third-party alliance on the survival of new firms (2014)Econometric Analysis of Panel Data (2021)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Using Anchoring Vignettes to Assess Group Differences in General Self-Rated Health (2011)The Externalities of Inequality: Fear of Crime and Preferences for Redistribution in Western Europe (2015)Searching for innovation: Product, process, and business model innovations and search behavior in established firms (2018)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2009Constructing Efficient Stated Choice Experimental Designs794 cited
  • 2010Modeling Ordered Choices770 cited
  • 2004Considering context, place and culture: the National Latino and Asian American Study733 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2010Modeling Ordered Choices: A Primer483 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2014The happy commuter: A comparison of commuter satisfaction across modes450 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2014Handbook of Choice Modelling427 cited
  • 2016The Development and Validation of the Game User Experience Satisfaction Scale (GUESS)347 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2013Sample size requirements for stated choice experiments

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325 cited
  • 2016Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution284 cited
  • Cited by

    • 2025Evaluating commuters' travel mode choice using the Z-number extension of Parsimonious Best Worst Method55 cited
    • 2020Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity51 cited
    • 2019Who doesn’t mind waiting? Examining the relationships between waiting attitudes and person- and travel-related attributes11 cited
    • 2022A supervised machine learning model for imputing missing boarding stops in smart card data9 cited
    • 2020Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction6 cited
    • 2022Comparative mode choice analysis of university staff commuting travel preferences6 cited