SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Entropic Statistical Description of Big Data Quality in Hotel Customer Relationship Management
16 references·1 citing·50 second hop
Entropic Statistical Description of Big Data Quality in Hotel Customer Relationship Management (2019)Entropic Statistical Description of Big D…Customer relationship management and big data enabled: Personalization & customization of services (2018)Customer relationship managem…Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research (2016)Customer relationship managem…Comparative analysis of approximate blocking techniques for entity resolution (2016)Comparative analysis of appro…Data mining with big data (2013)Data mining with big dataOrganisational, technical and data quality factors in CRM adoption — SMEs perspective (2010)Organisational, technical and…A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation (2010)A process-oriented perspectiv…A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1 (2010)A Multi-Project Model of Key …Customer relationship management and firm performance: the mediating role of business strategy (2009)Customer relationship managem…Interaction Orientation and Firm Performance (2008)Interaction Orientation and F…Information integration in the enterprise (2008)Information integration in th…Strategies for successful CRM implementation (2007)Strategies for successful CRM…information technology for management (2007)information technology for ma…Duplicate Record Detection: A Survey (2006)Duplicate Record Detection: A…Integrating customer relationship management in hotel operations: managerial and operational implications (2004)Integrating customer relation…Data quality issues in implementing an ERP (2002)Data quality issues in implem…Advances in Record-Linkage Methodology as Applied to Matching the 1985 Census of Tampa, Florida (1989)Advances in Record-Linkage Me…Big Data Analytics for Customer Relationship Management: A Systematic Review and Research Agenda (2020)Big Data Analytics for Custom…Building Service Relationships: It's all about Promises (1995)The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)Developing a Knowledge Strategy (1999)Positioning organisational culture in knowledge management research (2015)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)Online CSR communication in the hotel industry: Evidence from small hotels (2017)An overview of data warehousing and OLAP technology (1997)Exploratory Data Mining and Data Cleaning (2003)Enterprise information integration (2005)Technical, Semantic and Organizational Issues of Enterprise Interoperability and Networking (2009)Leveraging Environmental Information Integration to Enable Environmental Management Capability and Performance (2013)Managing sustainability orientation: An empirical investigation of manufacturing firms (2019)Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Management, 6th ed (2003)Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors (2011)Information Technology Adoption in Small Business: Confirmation of a Proposed Framework (2013)Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research (2021)Record linkage (1962)A Theory for Record Linkage (1969)The State of Record Linkage and Current Research Problems (1999)A comparison of string distance metrics for name-matching tasks (2003)The pathologies of big data (2009)Twitter mood predicts the stock market (2011)Challenges and opportunities with big data (2012)Applications of big data to smart cities (2015)A survey on deep learning for big data (2017)Green innovation and organizational performance: The influence of big data and the moderating role of management commitment and HR practices (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Service logic revisited: who creates value? And who co‐creates? (2008)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Understanding Customer Experience Throughout the Customer Journey (2016)On the Evaluation of Structural Equation Models (1988)Principles and Practice of Structural Equation Modeling (1998)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)How dynamic capabilities affect adoption of management innovations (2015)Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective (2017)Business Intelligence and Analytics: From Big Data to Big Impact (2012)Big Data consumer analytics and the transformation of marketing (2015)Big data analytics in E-commerce: a systematic review and agenda for future research (2016)Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research (2021)Artificial intelligence in marketing: Systematic review and future research direction (2021)Personalization in personalized marketing: Trends and ways forward (2022)Real-world Data is Dirty: Data Cleansing and The Merge/Purge Problem (1998)A Survey of Indexing Techniques for Scalable Record Linkage and Deduplication (2011)Big Data Integration (2013)Deep Learning for Entity Matching (2018)The architecture of intelligent cities: integrating human, collective and artificial intelligence to enhance knowledge and innovation (2006)Construction industry productivity and the potential for collaborative practice (2013)
this work references cited by second hop

References

  • 2013Data mining with big data2,423 cited
  • 2006Duplicate Record Detection: A Survey2,002 cited
  • 1989Advances in Record-Linkage Methodology as Applied to Matching the 1985 Census of Tampa, Florida1,401 cited
  • 2008Interaction Orientation and Firm Performance701 cited
  • 2018Customer relationship management and big data enabled: Personalization & customization of services408 cited
  • 2007information technology for management380 cited
  • 2009Customer relationship management and firm performance: the mediating role of business strategy284 cited
  • 2007Strategies for successful CRM implementation276 cited
  • 2008Information integration in the enterprise259 cited
  • 2004Integrating customer relationship management in hotel operations: managerial and operational implications239 cited
  • 2016Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research228 cited
  • 2010A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1211 cited
  • 2010Organisational, technical and data quality factors in CRM adoption — SMEs perspective204 cited
  • 2010A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation186 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2002Data quality issues in implementing an ERP184 cited
  • 2016Comparative analysis of approximate blocking techniques for entity resolution176 cited
  • Cited by

    • 2020Big Data Analytics for Customer Relationship Management: A Systematic Review and Research Agenda9 cited