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Modeling passengers’ loyalty to public transit in a two-dimensional framework: A case study in Xiamen, China

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References

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2005‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory1,004 cited
2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
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2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
2016Understanding commuting patterns using transit smart card data

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351 cited

2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit274 cited

2016Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland219 cited

Cited by

2020Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand50 cited
2021Measuring service quality of the light rail public transportation: A case study on Eskisehir in Turkey36 cited
2021Loyalty and public transit: a quantitative systematic review of the literature33 cited
2022The use of E-moped increases commute satisfaction and subjective well-being: Evidence from Shanghai, China29 cited
2021Understanding the effects of travel demand management on metro commuters’ behavioural loyalty: a hybrid choice modelling approach28 cited
2021Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach26 cited
2021Application of machine learning to investigate heterogeneity in users’ perception of intercity train service quality in developing countries25 cited
2021Improving the Service Quality of Public Transit with Exclusive Bus Lanes: A Perspective from Passenger Satisfaction24 cited
2022Analyzing the Service Quality of E-Trike Operations: A New Sustainable Transportation Infrastructure in Metro Manila, Philippines21 cited
2022RFM Model and K-Means Clustering Analysis of Transit Traveller Profiles: A Case Study21 cited
2021What should we do to enhance your loyalty if you are (dis)satisfied with public transit service?18 cited
2022Investigating differential effects of airport service quality on behavioral intention in the multi-airport regions18 cited
2024Everything has changed: the impacts of the COVID-19 pandemic on the transit market in Montréal, Canada17 cited
2022A Systematic Review of the Latest Advancements on Structural Equation Modelling (SEM) Technique Focusing on Applications in Transportation Planning17 cited
2025Unveiling passenger satisfaction in rail transit through a consumption values perspective16 cited
2021Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing13 cited