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Service Robots: Drivers of Perceived Responsibility for Service Outcomes
16 references·3 citing·45 second hop
Service Robots: Drivers of Perceived Responsibility for Service Outcomes (2019)Service Robots: Drivers of Perceived Resp…Artificial Intelligence in Service (2018)Artificial Intelligence in Se…Predicting and Changing Behavior (2011)Predicting and Changing Behav…Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)Instructional manipulation ch…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Toward a Theory of Psychological Ownership in Organizations (2001)Toward a Theory of Psychologi…Machines and Mindlessness: Social Responses to Computers (2000)Machines and Mindlessness: So…The theory of planned behavior (1991)The theory of planned behaviorEvaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Learned helplessness in humans: Critique and reformulation. (1978)Learned helplessness in human…Self-serving biases in the attribution of causality: Fact or fiction? (1975)Self-serving biases in the at…Generalized expectancies for internal versus external control of reinforcement. (1966)Generalized expectancies for …Motivation reconsidered: The concept of competence. (1959)Motivation reconsidered: The …The psychology of interpersonal relations. (1958)The psychology of interperson…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Generative artificial intelligence acceptance and artificial intelligence anxiety among university students: the sequential mediating role of attitudes toward artificial intelligence and literacy (2025)Generative artificial intelli…Robots do not judge: service robots can alleviate embarrassment in service encounters (2022)Robots do not judge: service …Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications (2021)Check-in at the Robo-desk: Ef…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)A Theory of Social Comparison Processes (1954)Society and the Adolescent Self-Image (1965)Self-efficacy mechanism in human agency. 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References

  • 2006Using thematic analysis in psychology237,789 cited
  • 1991The theory of planned behavior105,156 cited
  • 1957A Theory of Cognitive Dissonance24,663 cited
  • 1966Generalized expectancies for internal versus external control of reinforcement.23,055 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1958The psychology of interpersonal relations.13,840 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model19,355 cited
  • 2011Predicting and Changing Behavior8,417 cited
  • 1978Learned helplessness in humans: Critique and reformulation.7,164 cited
  • 1959Motivation reconsidered: The concept of competence.6,108 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
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  • 2018Artificial Intelligence in Service3,978 cited
  • 2009Instructional manipulation checks: Detecting satisficing to increase statistical power3,489 cited
  • 2001Toward a Theory of Psychological Ownership in Organizations2,588 cited
  • 1975

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Self-serving biases in the attribution of causality: Fact or fiction?
2,563 cited

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