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Designing for interdependence, participation and emergence in complex service systems
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Designing for interdependence, participation and emergence in complex service systems (2017)Designing for interdependence, participat…SDG commentary: collaboration services for sustainable development goal (SDG) partnerships (2023)SDG commentary: collaboration…Enabling a service thinking mindset: practices for the global service ecosystem (2022)Enabling a service thinking m…Service Ecosystem Health: A Transformative Approach to Elevating Service Science (2021)Service Ecosystem Health: A T…Case study of sustainable service design in the hospitality industry (2021)Case study of sustainable ser…Value-Constellation Innovation by Firms Participating in Government-funded Technology Development (2020)Value-Constellation Innovatio…An innovation intermediary for Nairobi, Kenya: Designing student-centric services for university-industry collaboration (2020)An innovation intermediary fo…Service Ecosystem Design for Improving the Service Sustainability: A Case of Career Counselling Services in the Italian Higher Education Institution (2019)Service Ecosystem Design for …Naturalistic inquiry (1985)Reassembling the Social (2005)Using thematic analysis in psychology (2006)Designing Sustainable Services for Cities: Adopting a Systemic Perspective in Service Design Experiments (2022)Uncovering the Hidden “Where” of Sustainable Service Ecosystems: The Role of Spaces and Places (2023)Evolving to a New Dominant Logic for Marketing (2003)Co-creation and the new landscapes of design (2008)Institutions and axioms: an extension and update of service-dominant logic (2015)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)Operation Analysis of Cultural Heritage Service Ecosystems: Empirical Study Based on Dihua Street and Guansi Shihdianzih Old Street in Taiwan (2022)Building Theories from Case Study Research (1989)How Many Interviews Are Enough? (2005)Strategic sustainable service design for creative-cultural hotels: a multi-level and multi-domain view (2021)The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability (2022)Deciphering consumer behaviours in the innovative hospitality settings (2024)A Theory of Justice (1971)Delineating transformative value creation through service communications: an integrative framework (2022)Hospitality as the bridge: advancing transformative service research towards human flourishing (2023)SDG commentary: services that enable well-being of the human species (2023)Dynamic capabilities and strategic management (1997)Collaborative Governance in Theory and Practice (2007)SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework (2023)Co-creating inclusive public services with customers experiencing vulnerability (2025)It's all B2B…and beyond: Toward a systems perspective of the market (2010)The role of artificial intelligence in achieving the Sustainable Development Goals (2020)
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Cited by

  • 2022Enabling a service thinking mindset: practices for the global service ecosystem33 cited
  • 2021Service Ecosystem Health: A Transformative Approach to Elevating Service Science32 cited
  • 2021Case study of sustainable service design in the hospitality industry28 cited
  • 2023SDG commentary: collaboration services for sustainable development goal (SDG) partnerships26 cited
  • 2019Service Ecosystem Design for Improving the Service Sustainability: A Case of Career Counselling Services in the Italian Higher Education Institution23 cited
  • 2020Value-Constellation Innovation by Firms Participating in Government-funded Technology Development14 cited
  • 2020An innovation intermediary for Nairobi, Kenya: Designing student-centric services for university-industry collaboration8 cited

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