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Trigger factors in brick and click shopping
16 references·0 citing·42 second hop
Trigger factors in brick and click shopping (2019)Trigger factors in brick and click shoppi…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…The digitalization of retailing: an exploratory framework (2016)The digitalization of retaili…Online and Offline Information for Omnichannel Retailing (2016)Online and Offline Informatio…Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention (2016)Omnichannel Customer Behavior…Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance (2015)Perceived customer showroomin…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Categorization of multiple ch…Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing (2014)Introduction to the Special I…Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…The theory of planned behaviour: Reactions and reflections (2011)The theory of planned behavio…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Challenges and Opportunities in Multichannel Customer Management (2006)Challenges and Opportunities …Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes (2000)Consumer choice behavior in o…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Dimensions of Consumer Expertise (1987)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Frictionless Commerce? 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A literature review (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Customer Experience Management in Retailing: An Organizing Framework (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital economy: An innovation driver for total factor productivity (2021)Manuscript Preparation (1997)Customer Engagement as a New Perspective in Customer Management (2010)Understanding Attitudes and Predicting Social Behavior (1980)From Intentions to Actions: A Theory of Planned Behavior (1985)Time to retire the theory of planned behaviour (2013)The Intention–Behavior Gap (2016)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Toward a three-dimensional framework for omni-channel (2017)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2011The theory of planned behaviour: Reactions and reflections4,640 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2006Challenges and Opportunities in Multichannel Customer Management1,155 cited
  • 2000Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes968 cited
  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
  • 2014Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing724 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing680 cited
  • 2016The digitalization of retailing: an exploratory framework663 cited
  • 2016Online and Offline Information for Omnichannel Retailing470 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?

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439 cited
  • 2016Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention393 cited
  • 2015Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance389 cited
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