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Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities
16 references·4 citing·41 second hop
Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities (2019)Development of hospitality and tourism em…Revisiting gender differences: What we know and what lies ahead (2014)Revisiting gender differences…The role of positive and negative emotions in life satisfaction judgment across nations. (2008)The role of positive and nega…Hospitality teams: Knowledge sharing and service innovation performance (2008)Hospitality teams: Knowledge …Emotional intelligence: New ability or eclectic traits? (2008)Emotional intelligence: New a…The Mindful Brain: Reflection and Attunement in the Cultivation of Well-Being (2007)The Mindful Brain: Reflection…Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Consumer responses to compens…Vocal communication of emotion: A review of research paradigms (2003)Vocal communication of emotio…The effects of leader and follower emotional intelligence on performance and attitude (2002)The effects of leader and fol…The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The role of positive emotions…Measuring emotional intelligence in adolescents (2001)Measuring emotional intellige…Strategic and automatic processes in prospective memory retrieval: a multiprocess framework (2000)Strategic and automatic proce…Working with Emotional Intelligence (1999)Working with Emotional Intell…Development and validation of a measure of emotional intelligence (1998)Development and validation of…Emotional Intelligence (1990)Emotional IntelligenceHuman Scale Development Conception Application and Further Reflections (1989)Human Scale Development Conce…Journal of travel research (1988)Journal of travel researchThe impact of emotional intelligence, employee empowerment and cultural intelligence on commercial bank employees’ job satisfaction (2021)The impact of emotional intel…Emotional intelligence and job performance in the hospitality industry: a meta-analytic review (2021)Emotional intelligence and jo…Emotional intelligence: a competitive advantage for tourism and hospitality managers (2020)Emotional intelligence: a com…Antecedents and consequences of anger among restaurant employees (2020)Antecedents and consequences …Comparative fit indexes in structural models. 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601 cited
  • 2001Measuring emotional intelligence in adolescents591 cited
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    • 2021Emotional intelligence and job performance in the hospitality industry: a meta-analytic review69 cited
    • 2020Emotional intelligence: a competitive advantage for tourism and hospitality managers67 cited
    • 2020Antecedents and consequences of anger among restaurant employees32 cited
    • 2021The impact of emotional intelligence, employee empowerment and cultural intelligence on commercial bank employees’ job satisfaction29 cited