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Ex-regular Users of Public Transport: Their Reasons for Leaving and Returning
16 references·1 citing·55 second hopsampled
Ex-regular Users of Public Transport: Their Reasons for Leaving and Returning (2018)Ex-regular Users of Public Transport: The…Measuring Passenger Loyalty to Public Transport Modes (2015)Measuring Passenger Loyalty t…Measuring Public Transport Satisfaction from User Surveys (2014)Measuring Public Transport Sa…Investigating the factors affecting transit user loyalty (2014)Investigating the factors aff…Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…Incorporation of customer satisfaction in public transport contracts – A preliminary analysis (2012)Incorporation of customer sat…A Methodology for Modeling and Identifying Users Satisfaction Issues in Public Transport Systems Based on Users Surveys (2012)A Methodology for Modeling an…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…The impact of choice on fairness in the context of service recovery (2005)The impact of choice on fairn…Market oriented learning and customer value enhancement through service recovery management (2004)Market oriented learning and …Car use: lust and must. Instrumental, symbolic and affective motives for car use (2004)Car use: lust and must. Instr…What does a one-month free bus ticket do to habitual drivers? An experimental analysis of habit and attitude change (2003)What does a one-month free bu…Satisfaction with service recovery: Its measurement and its outcomes (2003)Satisfaction with service rec…A CIT investigation of servicescape failures and associated recovery strategies (2003)A CIT investigation of servic…Service recovery: a framework and empirical investigation (2000)Service recovery: a framework…Empowerment, attribution and apologising as dimensions of service recovery (1998)Empowerment, attribution and …MODELS OF PUBLIC TRANSPORT ORGANIZATION AND MANAGEMENT IN LITHUANIA AND FOREIGN COUNTRIES (2021)MODELS OF PUBLIC TRANSPORT OR…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)Is a Residential Relocation a Good Opportunity to Change People’s Travel Behavior? 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References

  • 2004Car use: lust and must. Instrumental, symbolic and affective motives for car use1,294 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2000Service recovery: a framework and empirical investigation576 cited
  • 2003What does a one-month free bus ticket do to habitual drivers? An experimental analysis of habit and attitude change469 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 1998Empowerment, attribution and apologising as dimensions of service recovery232 cited
  • 2005The impact of choice on fairness in the context of service recovery194 cited
  • 2003A CIT investigation of servicescape failures and associated recovery strategies149 cited
  • 2004Market oriented learning and customer value enhancement through service recovery management93 cited
  • 2012A Methodology for Modeling and Identifying Users Satisfaction Issues in Public Transport Systems Based on Users Surveys77 cited
  • 2014Investigating the factors affecting transit user loyalty76 cited
  • 2015Measuring Passenger Loyalty to Public Transport Modes66 cited
  • 2012Incorporation of customer satisfaction in public transport contracts – A preliminary analysis

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52 cited
  • 2014Measuring Public Transport Satisfaction from User Surveys52 cited
  • 2003Satisfaction with service recovery: Its measurement and its outcomes47 cited
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    • 2021MODELS OF PUBLIC TRANSPORT ORGANIZATION AND MANAGEMENT IN LITHUANIA AND FOREIGN COUNTRIES6 cited