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ArticleInvestigating the factors affecting transit user loyalty

Aitor Imaz2014

Article2014

Investigating the factors affecting transit user loyalty

Aitor Imaz · Khandker Nurul Habib · Amer S Shalaby · Ahmed Osman Idris

76 citations·0/0 files stored·Public Transport

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Transportation Planning and Optimization Customer Service Quality and Loyalty Transportation and Mobility Innovations

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References

1996The Behavioral Consequences of Service Quality 1999The Massachusetts Institute of Technology 1995Why Satisfied Customers Defect 2001The relationship between customer loyalty and customer satisfaction 2004A Three-Component Model of Customer to Service Providers 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement 2005Urban Transit : Operations, Planning and Economics 2006Urban Transit: Operations, Planning and Economics

Cited by

2020Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam 2020Factors influencing passenger loyalty towards public transport services: Does public transport providers’ commitment to environmental sustainability matter?2020Key determinants and heterogeneous frailties in passenger loyalty toward customized buses: An empirical investigation of the subscription termination hazard of users 2020Customer satisfaction in urban rail: a study on transferability of structural equation models 2021

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Details

Year2014

Typearticle

Published2014-05-19

VenuePublic Transport

ISSN-L1613-7159

Languageen

Citations76

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.1007/s12469-014-0088-x

openalex_workW1968543773

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2020Service Quality of Addis Ababa Light Rail Transit: Passengers’ Views and Perspectives