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Investigating the factors affecting transit user loyalty

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References

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173 cited

2012Structural Equation Modelling for Analysing Passengers’ Perceptions about Railway Services158 cited

Cited by

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2020Customer satisfaction in urban rail: a study on transferability of structural equation models62 cited
2021I won't touch money because it is dirty: examining customer's loyalty toward M-payment59 cited
2016The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK56 cited
2016Recommending transit: Disentangling users’ willingness to recommend transit and their intended continued use45 cited
2020Service Quality of Addis Ababa Light Rail Transit: Passengers’ Views and Perspectives40 cited
2015An investigation on the performances of mode shift models in transit ridership forecasting39 cited
2020How much dissatisfaction is too much for transit? Linking transit user satisfaction and loyalty using panel data39 cited
2022Built environment as a precondition for demand-responsive transit (DRT) system survival: Evidence from an empirical study38 cited
2020Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money34 cited
2021Loyalty and public transit: a quantitative systematic review of the literature33 cited
2021The influence of vicinity to stations, station characteristics and perceived safety on public transport mode choice: a case study from Copenhagen30 cited
2023A people-environment framework in evaluating transport stress among rail commuters29 cited
2016Exploring the Determinants of Public Transport System Planning in Car-dependent Cities27 cited