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Multilevel Impacts of Transformational Leadership on Service Quality: Evidence From China
16 references·2 citing·42 second hop
Multilevel Impacts of Transformational Leadership on Service Quality: Evidence From China (2019)Multilevel Impacts of Transformational Le…Transformational leadership and organizational commitment: mediating role of psychological empowerment and moderating role of structural distance (2004)Transformational leadership a…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…IMPACT OF TRANSFORMATIONAL LEADERSHIP ON FOLLOWER DEVELOPMENT AND PERFORMANCE: A FIELD EXPERIMENT. (2002)IMPACT OF TRANSFORMATIONAL LE…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. (2000)A multilevel approach to theo…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…rwg: An assessment of within-group interrater agreement. (1993)rwg: An assessment of within-…The theory of planned behavior (1991)The theory of planned behaviorCognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)Cognitive Elements of Empower…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Leadership and Performance beyond Expectations (1987)Leadership and Performance be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Aggregation bias in estimates of perceptual agreement. (1982)Aggregation bias in estimates…Leadership, institutional autonomy, and cross-sector collaboration: Catalysts for change in a survey of China's public sector employees (2025)Leadership, institutional aut…Organizational Cronyism as an Antecedent of Ingratiation: Mediating Role of Relational Psychological Contract (2019)Organizational Cronyism as an…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. 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(1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)On the Evaluation of Structural Equation Models (1988)The Essential Impact of Context on Organizational Behavior (2006)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations. (1979)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. 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References

  • 1991The theory of planned behavior90,729 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1987Leadership and Performance beyond Expectations12,412 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,573 cited
  • 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
  • 2000A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes.2,536 cited
  • 1993rwg: An assessment of within-group interrater agreement.2,221 cited
  • 1982Aggregation bias in estimates of perceptual agreement.2,139 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 2002IMPACT OF TRANSFORMATIONAL LEADERSHIP ON FOLLOWER DEVELOPMENT AND PERFORMANCE: A FIELD EXPERIMENT.

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1,902 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2004Transformational leadership and organizational commitment: mediating role of psychological empowerment and moderating role of structural distance1,670 cited
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    • 2019Organizational Cronyism as an Antecedent of Ingratiation: Mediating Role of Relational Psychological Contract33 cited
    • 2025Leadership, institutional autonomy, and cross-sector collaboration: Catalysts for change in a survey of China's public sector employees6 cited