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A service design approach to healthcare innovation: from decision-making to sense-making and institutional change
15 references·3 citing·41 second hop
A service design approach to healthcare innovation: from decision-making to sense-making and institutional change (2019)A service design approach to healthcare i…Service innovation is urgent in healthcare (2019)Service innovation is urgent …Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare (2018)Service Design for Value Netw…Reshaping mental models – enabling innovation through service design (2018)Reshaping mental models – ena…Upframing Service Design and Innovation for Research Impact (2017)Upframing Service Design and …The MINDS Method (2016)The MINDS MethodCustomer Effort in Value Cocreation Activities (2015)Customer Effort in Value Cocr…Transformative service research: An agenda for the future (2012)Transformative service resear…Designing for Service as One Way of Designing Services (2011)Designing for Service as One …Service Design Research : Yesterday, today and tomorrow (2010)Service Design Research : Yes…A Design Science Research Methodology for Information Systems Research (2007)A Design Science Research Met…Management Research Based on the Paradigm of the Design Sciences: The Quest for Field‐Tested and Grounded Technological Rules (2004)Management Research Based on …Management Research Based on the Paradigm of the Design Sciences: The Quest for Field-Tested and Grounded Technological Rules (2004)Management Research Based on …Design Science in Information Systems Research1 (2004)Design Science in Information…Design science in information systems research (2004)Design science in information…Institutional change and healthcare organizations: from professional dominance to managed care (2000)Institutional change and heal…Case study of sustainable service design in the hospitality industry (2021)Case study of sustainable ser…Boundary work in value co-creation practices: the mediating role of cognitive assistants (2021)Boundary work in value co-cre…Brand experience manual: bridging the gap between brand strategy and customer experience (2020)Brand experience manual: brid…Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Development as Freedom (1999)Development as Freedom (2009)Transformative Service Research (2015)The four pillars of tertiary student engagement and success: a holistic measurement approach (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Naturalistic inquiry (1985)Evolving to a New Dominant Logic for Marketing (2003)Value co-creation with Internet of things technology in the retail industry (2016)Value cocreation in service ecosystems (2017)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)An Assessment of the Scientific Merits of Action Research (1978)Building Theories from Case Study Research (1989)MANAGEMENT FASHION (1996)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)The Anatomy of a Design Theory (2007)Action Design Research1 (2011)The Structure of Scientific Revolutions (1963)The Reflective Practitioner: How Professionals Think in Action (1985)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Nature of Theory in Information Systems1 (2006)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Chief executives define their own data needs. 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(2018)The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research (2018)Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems (2021)
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References

  • 2004Design Science in Information Systems Research110,671 cited
  • 2004Design science in information systems research8,253 cited
  • 2007A Design Science Research Methodology for Information Systems Research7,798 cited
  • 2004Management Research Based on the Paradigm of the Design Sciences: The Quest for Field‐Tested and Grounded Technological Rules1,307 cited
  • 2000Institutional change and healthcare organizations: from professional dominance to managed care1,258 cited
  • 2012Transformative service research: An agenda for the future996 cited
  • 2004Management Research Based on the Paradigm of the Design Sciences: The Quest for Field-Tested and Grounded Technological Rules866 cited
  • 2015Customer Effort in Value Cocreation Activities442 cited
  • 2011Designing for Service as One Way of Designing Services272 cited
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  • 2018Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare108 cited
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  • 2018Reshaping mental models – enabling innovation through service design96 cited
  • 2010Service Design Research : Yesterday, today and tomorrow

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74 cited

Cited by

  • 2021Boundary work in value co-creation practices: the mediating role of cognitive assistants30 cited
  • 2020Brand experience manual: bridging the gap between brand strategy and customer experience29 cited
  • 2021Case study of sustainable service design in the hospitality industry28 cited