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How do education and training policies determine customer satisfaction and hotels’ performance?
13 references·1 citing·51 second hop
How do education and training policies determine customer satisfaction and hotels’ performance? (2017)How do education and training policies de…Human resource management approaches in Spanish hotels: An introductory analysis (2013)Human resource management app…Training and development in British hospitality, tourism and leisure SMEs (2010)Training and development in B…Service climate and customer satisfaction in a casino hotel: An exploratory case study (2010)Service climate and customer …The effect of human resource practices on organizational performance: evidence from Greece (2008)The effect of human resource …The effect of human resource management policies on organizational performance in Greek manufacturing firms (2006)The effect of human resource …The contribution of core employees to organizational capabilities and efficiency (2006)The contribution of core empl…An empirical study of high performance HRM practices in Chinese SMEs (2006)An empirical study of high pe…High-involvement practices and performance of French firms (2004)High-involvement practices an…Changing HRM practices with firm growth (2004)Changing HRM practices with f…Correlates and consequences of high involvement work practices: the role of competitive strategy (2002)Correlates and consequences o…Human Resource Management and Performance in the UK Hotel Industry (1999)Human Resource Management and…International Journal of Human Resource Management (1995)International Journal of Huma…British Journal of Industrial Relations. (1963)British Journal of Industrial…An Assessment of Greek Tourism Education and Training (2024)An Assessment of Greek Touris…The Strategy Process (1988)Research on Women Business Owners: Past Trends, a New Perspective and Future Directions (1992)The devolution of HR to the line: Implications for perceptions of people management effectiveness (2008)When less is more: The effect of devolution on HR's strategic role and construed image (2008)New Venture Creation Entrepreneurship for the 21st Century (2014)Antecedents and consequences of diversity and equality management systems: The importance of gender diversity in the TMT and lower to middle management (2017)The Management of Innovation (1994)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. 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this work references cited by second hop

References

  • 1995International Journal of Human Resource Management1,107 cited
  • 1963British Journal of Industrial Relations.570 cited
  • 1999Human Resource Management and Performance in the UK Hotel Industry290 cited
  • 2002Correlates and consequences of high involvement work practices: the role of competitive strategy241 cited
  • 2006An empirical study of high performance HRM practices in Chinese SMEs207 cited
  • 2004High-involvement practices and performance of French firms197 cited
  • 2006The contribution of core employees to organizational capabilities and efficiency174 cited
  • 2006The effect of human resource management policies on organizational performance in Greek manufacturing firms169 cited
  • 2004Changing HRM practices with firm growth154 cited
  • 2008The effect of human resource practices on organizational performance: evidence from Greece139 cited
  • 2010Service climate and customer satisfaction in a casino hotel: An exploratory case study76 cited
  • 2013Human resource management approaches in Spanish hotels: An introductory analysis60 cited
  • 2010Training and development in British hospitality, tourism and leisure SMEs31 cited

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  • 2024An Assessment of Greek Tourism Education and Training0 cited

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