SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customers’ behavioral responses to unfavorable pricing errors: the role of perceived deception, dissatisfaction and price consciousness
16 references·8 citing·45 second hop
Customers’ behavioral responses to unfavorable pricing errors: the role of perceived deception, dissatisfaction and price consciousness (2019)Customers’ behavioral responses to unfavo…Determinants of retail patronage: A meta-analytical perspective (2006)Determinants of retail patron…Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)Service Failure and Recovery:…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…Beyond valence in customer dissatisfaction (2002)Beyond valence in customer di…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)An Experimental Investigation…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Price Perceptions and Consumer Shopping Behavior: A Field Study (1993)Price Perceptions and Consume…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Towards an understanding of inequity. (1963)Towards an understanding of i…Does User Burden Matter?: Age Differences in User Behavior of Self-Service Technology (2024)Does User Burden Matter?: Age…Explaining technology migration against the change in terms of use: an fsQCA approach (2023)Explaining technology migrati…The influence of big data-enabled price discrimination on tourists’ continuance usage intention to mobile applications: a technology threat avoidance perspective (2022)The influence of big data-ena…Perceived deception and online repurchase intention: The moderating effect of product type and consumer regulatory orientation (2022)Perceived deception and onlin…An exploration of the impact of gender on customer engagement (2022)An exploration of the impact …Personal antecedents of perceived deceptive pricing in online retailing: the moderating role of price inequality (2021)Personal antecedents of perce…Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations (2021)Distinguishing between the im…Choice of non-monetary incentives and coupon redemption intention: Monetary saving and price consciousness as moderators (2020)Choice of non-monetary incent…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer repurchase intention (2003)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The impact of online reviews on hotel booking intentions and perception of trust (2011)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Comparative fit indexes in structural models. (1990)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Measuring perceptions of brand luxury (2004)Limited-dependent and qualitative variables in econometrics (1983)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)What Makes Online Content Viral? (2011)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Customer delight: Foundations, findings, and managerial insight (1997)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Theory of Social Comparison Processes (1954)Social Behavior: Its Elementary Forms (1963)New directions in equity research. (1973)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 2000Switching barriers and repurchase intentions in services1,570 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 2003Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction956 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
  • 2002Beyond valence in customer dissatisfaction849 cited
  • 1998

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters
797 cited
  • 2006Determinants of retail patronage: A meta-analytical perspective732 cited
  • Cited by

    • 2021Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations26 cited
    • 2022Perceived deception and online repurchase intention: The moderating effect of product type and consumer regulatory orientation24 cited
    • 2022The influence of big data-enabled price discrimination on tourists’ continuance usage intention to mobile applications: a technology threat avoidance perspective19 cited
    • 2022An exploration of the impact of gender on customer engagement18 cited
    • 2020Choice of non-monetary incentives and coupon redemption intention: Monetary saving and price consciousness as moderators15 cited
    • 2023Explaining technology migration against the change in terms of use: an fsQCA approach13 cited
    • 2021Personal antecedents of perceived deceptive pricing in online retailing: the moderating role of price inequality12 cited
    • 2024Does User Burden Matter?: Age Differences in User Behavior of Self-Service Technology10 cited